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The LiveVox User Hub contains helpful information about how to use LiveVox, features, training resources, and other key assets that help you use the LiveVox platform more effectively. |
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Guides
Platform Guides
Release Notes
User Guides
Quick Reference Documents
User Roles and Permissions
News
The presentation, recording, and tip sheet from LiveVox’s March 25th, 2020 client-exclusive webinar, COVID-19: Keep Agents Productive and Connected are now available at the following location: COVID-19 Guidance. For more information on shifting your agents to a work-from-home environment, please contact your Account Manager.
Recording and presentation from client-exclusive webinar on at-home agent options with LiveVox are available for view by clicking here (https://bit.ly/2U14N7F). If you have any questions or would like to explore your own options for remote agents, please contact your Account Manager.
U11 Release:
Did you miss our latest Learning Lab? Click here to view assets from our latest event and learn how clients are driving real performance lifts with LiveVox's CRM functionality.
A sneak peek of our latest release LiveVox [U11] is now available! Our Product Leaders highlight some of the exciting capabilities on LiveVox [U11]. Some of the key features on this release include advancements in campaign segmentation, agent desktop efficiency capabilities, touch screen applications, and more. To view assets from the event, click here: https://bit.ly/2MrlsgG
Other Releases:
Click here to watch our on-demand webinar and other [U10] asset.
LiveVox CEO, Louis Summe, alongside product leaders, Boris Grinshpun, Paul McGee, and Charley Eaton, described how the LiveVox [U] Series provides clients with a practical path to evolving their operations from primarily voice strategies to ROI-driven digital engagement.
See assets from the webinar by clicking here.
Training
Training Guides
Administrative User GuidesLearn about the features and tools on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal. | |
Agent GuidesUnderstand the guidelines for accessing and using the LiveVox Agent Desktop. | |
User Roles and PermissionsLearn about the profiles and permissions available to access various sections of the LiveVox Portal. |
References
Release NotesLearn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals. | |
InfosheetsLearn everything about a product, feature, or topic in a single document. | |
LiveVox System StatusUnderstand the operational state of the LiveVox platform components. |
Training
| Introduction to LiveVox PortalLearn how to log into the system, navigate the LiveVox Portal, and discover valuable resources to help you along the way. |
Supervisor BasicsBecome acquainted with how to efficiently manage your agents day-to-day in the LiveVox Portal. | |
 | Agent BasicsLearn how to access and use the LiveVox Agent Desktop. |
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The LiveVox U13 version was released in October 2020 with new features that help reduce talk time, improve customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, contact the LiveVox Customer Care Team to take advantage of the new features and other updates on the latest version of the LiveVox Portal. |
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| If you have any questions or suggestions, or if you are facing any issues accessing content, contact the LiveVox Customer Care Team at customercare@livevox.com. | ||||||
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| Please contact Customer Care team at customercare@livevox.com with any problems accessing content, questions, or suggestions. |