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A Web Widget is an independent application that you can embed into your website to provide your customers (including visitors) with a single support system by enabling them to chat with an agent, access your Knowledge Base (KB) articles, or submit a ticket. A Web Widget can be configured to include any or all of the following functions: Chat, KB, Ticketing A Web Widget with the chat function (that is, a chat Web Widget) can be configured to be proactive. A proactive chat Web Widget contacts the visitors browsing your website through a live chat when certain predefined conditions are met, and it displays a greeting that can be customized based on the context. |
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To configure a Web Widget:
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To create a rule:
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