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Introduction
LiveVox Communicator (LVC) integrates seamlessly with the LiveVox communication platform and virtually eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
provides you the necessary tools to obtain maximum efficiency from the LiveVox platform. This document describes the features and functionality of the Livevox LiveVox Communicator tool (LVC) 5.3 tool and explains how to use it.
Prerequisites
You can use LVC 5.3 only if your site is in the NA3.VA2 or NA6 environment.
If your site is currently in the NA3 environment and is being upgraded to LiveVox U12 or a later version of the platform, then, as part of the upgrade, your site will be migrated to the NA3.VA2 environment.
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Consider using LVC only if you are unable to use Agent Desktop Native (ADN) or Web Audio. |
System Requirements
For a smooth LVC experience, your system must have Internet connectivity and adhere to the following minimal configuration: .
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| Processor speed |
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| 1 |
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| GHz | |
| Headset | USB (recommended vendors: Plantronics, Logitech) |
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| Operating system |
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| Windows 7 |
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| or later | |
| RAM | 2 GB |
| Sound card |
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| Onboard audio with a headphone jack |
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Installation
The LVC URL to be downloaded is provided by the LiveVox VoIP Implementation Team depending on your settings. To install LVC:
- Save the installation file locally.
Run the installation file.
Info Unless an issue arises, do not modify the default values for installation.
When the installation is complete, the following LVC icon appears on your desktop.
Run LVC.
Note - When you run the program is run for the first time, if prompted, allow your firewall to unblock LVC. To function properly, LVC needs full access to your system.
- For installation switches, contact the LiveVox VoIP Implementation Team or the LiveVox Customer Care Team.
Getting Started
Overview
LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
Starting LVC
When LVC is started, you are redirected to the main window.
Using LVC
After you launch the application, your phone is ready to place calls to the LiveVox platform.
Among the options available on LVC are a dialpad (
) for dialing into LiveVox and the Recent tab to view the recently dialed numbers.
Selecting Audio
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Devices
To select audio devices:
- Click
.
The Settings menu appears. - Go to Media > Audio.
The Audio device selection section appears. Select the correct devices from the list of devices, and then click
to verify the functionality. Note Do not modify the remaining values.
Exiting LVC
Go to your On the Windows taskbar, click the Show hidden icons icon (
), right-click itthe LVC icon, and then select click Exit.
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Rolling Back to SilverCloud
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This section is applicable only if you are in the NA3.VA2 environment. |
Do not uninstall the previous version of LVC (SilverCloud version 3.15.2.1) until one for a week. In the case of a rollback, the agent agents can log on to LiveVox as usual. 
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