OverviewThis document provides a high-level an overview of the new features and enhancements included in to existing features of the LiveVox Agent and User Portals in the LiveVox U12 release. related to API For updated User Roles and Permissions- For information about user roles and permissions, see the User Hub.
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- For this version of the LiveVox platform to function properly, you must permit traffic to and from the following
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web addresses must be permittedgoogle-analytics.compendo-static* (to share usage statistics with LiveVox and display notifications on LVP) google-analytics.com (to share usage statistics on LVP) pendo-static* (to share usage statistics with LiveVox and display notifications on LVP)
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app.pendo.io supported browser versions for - the following browsers support the LiveVox
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Voice are- (LVP):
- Internet Explorer 11
- Latest version of
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Mozilla Firefox - Google Chrome
- Latest version of
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Google Chrome- Microsoft Edge
- Latest version of
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Microsoft EdgeTo the LiveVox Voice Portal, follow this procedure:panel- LiveVox after it is upgraded, you must clear cache, cookies, and history.
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Logging in to LVPTo log in to LVP: - Go to the LiveVox login
screen - site using a link
that - whose format is similar to
one of - the following links, which are provided by LiveVox:
Enter
your Client Code, which is values in the following fields. | Field | Description |
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| Client Code | Client code provided by LiveVox. |
Enter your
(that is, the login ID)
Enter your
Click
- Click LOGIN.
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Before you log in to LiveVox after upgrading it, you must clear your cache and cookies and delete the old login links. |
End of Support Announcements| Info |
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| title | End-of-Support Dates |
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| - The end of support date for version 11 is December 30, 2020.
- The end-of-support date for version 10 is August 30, 2020.
- The end-of-support date for
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End of Support AnnouncementsWith the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported: The end of support date for platform - version 9 is February 29, 2020.
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After August 31, 2019, LiveVox no longer supports version 8.After March 31, 2019, LiveVox no longer supports version 7. After October 30, 2018, LiveVox no longer supports versions 5 and 6.As LiveVox continues to develop standard desktop offerings, custom JSP Integrations will no longer be supported in U12. Your custom desktops will need to
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- Custom JSP integration is not supported since U11. If you are still using a custom desktop, prior to the U12 upgrade, your desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script,
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will support previously - had been previously supported through a custom integration. For assistance, contact the LiveVox Customer Care Team.
- The Agent Registration Microsoft-based
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"" application will no longer be supported in U12. Your custom .NET Agent Registration desktops will need to - application is not supported since U12. If you are still using a custom .NET Agent Registration desktop, prior to the U12 upgrade, your desktop must be converted to the new LiveVox Agent Desktop Native (ADN) application
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prior to the U12 upgrade.- . For assistance, contact the LiveVox Customer Care Team.
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It is recommended that you migrate to the latest version of LiveVox release. | Info |
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To request an upgrade, contact the LiveVox Customer Care |
team at customercare@livevox.comNew in U12LiveVox Customer Care Contacts24-Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”). Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited. This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice. Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees. Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control. LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor. Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox.
For Internal and Client Use Only
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