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Introduction
LiveVox Communicator (LVC) integrates seamlessly with the LiveVox communication platform and virtually eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
provides you the necessary tools to obtain maximum efficiency from the LiveVox platform. This document describes the features and functionality of the LiveVox Communicator (LVC) 3.15 (LVC) tool and explains how to use it.
Prerequisites
To
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use
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LVC version 3.15, you must be an existing NA3, NA4, or NA5 customer.
System Requirements
For a smooth LVC experience, your system must have Internet connectivity and adhere to the following minimal configuration:.
| Processor |
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| Pentium III |
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| 1 GHz | |
| Headset | USB (recommended vendors: Plantronics, Logitech) |
| Operating system | Windows® 2000, Windows XP, and later (up to Windows 10) |
| RAM | 512 MB RAM for Windows® 2000 and Windows XP |
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| ; 2 GB for Windows Vista |
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| , 7+ |
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| , 8, or 10 |
| Sound card |
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| Onboard audio (16-bit sound card) with a headphone jack |
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| Note |
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Because terminal services with thin clients require separate requirements, let your Implementation Manager/Account Team know if you are using thin clients. |
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- Save the installation file locally.
Run the installation file.
Info Unless an issue arises, do not modify the default values for installation.
When the installation is complete, run LVC.
Note - When you run the program is run for the first time, if prompted, allow your firewall to unblock LVC. To function properly, LVC needs full access to your system.
- For installation switches, contact the LiveVox VoIP Implementation Team or the LiveVox Customer Care Team.
Getting Started
Overview
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Starting LVC
When LVC is started, you are prompted to specify your logon credentials, which are provided by LiveVox. These credentials are required to fetch the configuration specific to you from LiveVox. 
LVC is automatically configured after the authentication is complete.
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| Info |
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The locked green padlock shown below indicates that the communication is secure.
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The Preferences window enables you to change update the audio devices and general options. LiveVox has disabled any option involving connection to the platform, which automatically updates as LiveVox updates your settings. You can, however, update the audio devices if you need to change headsets, microphones, and sound cards. You can also change the way LVC behaves on a local machine.
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- Audio Devices: Can be modified to reflect your audio requirements. From the menu, change audio devices , and enable/disable echo cancellation.
- General Options: Enable nables you to change how LVC behaves. The following options are available:
- Start Minimized
- Minimize to tray
- Minimize on close
- Start LiveVox Communicator when you log in
- Always on top
- Show tip of the day (currently disabled)
- Check for updates automatically
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