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Guides and Documents

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User Guides in PDF Format

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title	User Guide - Click here to expand...

Newtablink
alias Administrative User Guide U13
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20Administrative%20User%20Guide%20U13.pdf?api=v2
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alias Administrative User Guide U12
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20Administrative%20User%20Guide%20U12.pdf?api=v2
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alias Administrative User Guide U11
url https://docs.livevox.com/download/attachments/3506327/LiveVox_Administrative_User_Guide_U11.pdf
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alias Administrative User Guide U10
url https://docs.livevox.com/download/attachments/3506327/LiveVox_Administrative_User_Guide_U10.pdf?api=v2
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alias Administrative User Guide U9
url https://docs.livevox.com/download/attachments/3506327/LiveVox_Administrative_User_Guide_U9.pdf?api=v2
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alias Designer User Guide U12
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20Designer%20Guide%20U12.pdf?api=v2
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alias Designer User Guide U11
url https://docs.livevox.com/download/attachments/3506327/Designer%20User%20Guide%20U11.pdf?api=v2
Newtablink
alias PDAS User Guide U11 and U12
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS%20User%20Guide%20U11%20and%20U12.pdf?api=v2
Newtablink
alias Call Flow Editor User Guide
url https://docs.livevox.com/download/attachments/3506327/Call%20Flow%20Editor%20User%20Guide.pdf?api=v2

Agent Guides in PDF Format

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title	Click here to expand

Newtablink
alias Agent Guide - LiveVox U13
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20Agent%20Guide%20U13.pdf?api=v2
Newtablink
alias Agent Guide - LiveVox U12
url https://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U12.pdf?api=v2
Newtablink
alias Agent Guide - LiveVox U11
url https://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U11.pdf?api=v2
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alias Agent Guide - LiveVox U10
url https://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U10.pdf?api=v2
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alias Agent Guide - LiveVox U9
url https://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U9.pdf?version=1&modificationDate=1551459140000&api=v2
Newtablink
alias LiveVox Communicator User Guide (LVC 3.7)
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20Communicator%20User%20Guide.pdf?api=v2

Release Notes

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title	Platform - Click here to expand

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title	U14 Early Adoption Release Notes - Click here to expand

Newtablink
alias U14 Early Adoption Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U14+Early+Adoption+Release+Notes
Newtablink
alias U14 Early Adoption Release Notes PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20U14%20Early%20Adoption%20Release%20Notes.pdf?api=v2

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title	U13 Release Notes - Click here to expand

Newtablink
alias LiveVox U13 Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U13+Release+Notes
Newtablink
alias LiveVox U13 Release Notes PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20U13%20Release%20Notes.pdf?api=v2

Expand

title	U13 Early Adoption Release Notes - Click here to expand

Newtablink
alias U13 Early Adoption Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U13+Early+Adoption+Release+Notes
Newtablink
alias U13 Early Adoption Release Notes PDF
url https://docs.livevox.com/download/attachments/3506327/U13%20Early%20Adoption%20Release%20Notes.pdf?api=v2

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title	U12 Release Notes - Click here to expand

Newtablink
alias LiveVox U12 Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U12+Release+Notes
Newtablink
alias LiveVox U12 Release Notes PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20U12%20Release%20Notes.pdf?api=v2

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title	U11 Release Notes - Click here to expand

Newtablink
alias LiveVox U11 Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U11+Release+Notes
Newtablink
alias LiveVox U11 Release Notes PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20U11%20Release%20Notes.pdf?api=v2

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title	U10 Release Notes - Click here to expand

Newtablink
alias LiveVox U10 Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U10
Newtablink
alias Livevox U10 Release Notes PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%2010%20Client%20Facing%20Release%20notes.pdf?api=v2

Expand

title	U9 Release Notes - Click here to expand

Newtablink
alias LiveVox U9 Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U9
Newtablink
alias LiveVox U9 Release Notes PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%209%20Client%20Facing%20Release%20notes.pdf?version=1&modificationDate=1547492591000&api=v2

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title	U8 Release Notes - Click here to expand

Newtablink
alias LiveVox U8 Release Notes
url https://docs.livevox.com/display/TH/LiveVox+U8

Newtablink

alias	LiveVox U8 Release Notes PDF
url	https://docs.livevox.com/download/attachments/3506327/LiveVox%208%20Client%20Facing%20Release%20notes.pdf?version=3&modificationDate=1550517879000&api=v2

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title	Other - Click here to expand

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title	PDAS - Click here to expand

Newtablink
alias PDAS v.10.0
url https://docs.livevox.com/display/TH/PDAS+v10.0
Newtablink
alias PDAS v.10.0 PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS10%20Client%20Facing%20Release%20notes.pdf?api=v2
Newtablink
alias PDAS v.11.0
url https://docs.livevox.com/display/TH/PDAS+v11.0
Newtablink
alias PDAS v.11.0 PDF
url https://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS11%20Client%20Facing%20Release%20notes.pdf?api=v2

To access Release Notes for earlier versions, go

Newtablink

alias	here
url	https://docs.livevox.com/display/TH/Release+Notes

LiveVox System Status Page

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alias	LiveVox System Status Page Infosheet PDF
url	https://docs.livevox.com/download/attachments/3506327/LiveVox%20System%20Status%20Page%20Infosheet%20V2.pdf?api=v2

Quick Reference Documents

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title	Platform - Click here to expand...

Platform

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title	Adding Append Records to Active Campaigns

Adding-Appending Records to Active Campaigns (U12)

Newtablink

alias	Adding-Appending Records to Active Campaigns (U12) PDF
url	https://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U12%29.pdf?api=v2

Adding-Appending Records to Active Campaigns (U11)

Newtablink

alias	Adding-Appending Records to Active Campaigns (U11) PDF
url	https://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U11%29.pdf?api=v2

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title	Agent Desktop Native Installation

Agent Desktop Native
Newtablink
alias Agent Desktop Native Installation PDF
url https://docs.livevox.com/download/attachments/3506327/Agent%20Desktop%20Native%20Installation%20Infosheet.pdf?api=v2

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title	CNAM Control and Administration

Calling Name Control and Administration

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title	Call and Screen Recording

Call and Screen Recording Infosheet (U12)
Newtablink
alias Call and Screen Recording Infosheet (U12) PDF
url https://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U12%29.pdf?api=v2
Call and Screen Recording Infosheet (U11)
Newtablink
alias Call and Screen Recording Infosheet (U11) PDF
url https://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U11%29.pdf?api=v2
Call and Screen Recording Infosheet (U10)
Newtablink
alias Call and Screen Recording Infosheet (U10) PDF
url https://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U10%29.pdf?api=v2
Call and Screen Recording Infosheet (U9)
Newtablink
alias Call and Screen Recording Infosheet (U9) PDF
url https://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U9%29.pdf?api=v2

Expand

title	Local Caller ID Infosheet

Local Caller ID Infosheet (U11)
Newtablink
alias Local Caller ID Infosheet (U11) PDF
url https://docs.livevox.com/download/attachments/3506327/Local%20Caller%20ID%20Infosheet%20%28U11%29.pdf?api=v2

Expand

title	Password Management Infosheet

Password Management Infosheet (U12)
Newtablink
alias Password Management Infosheet (U12) PDF
url https://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U12%29.pdf?api=v2
Password Management Infosheet (U11)
Newtablink
alias Password Management Infosheet (U11) PDF
url https://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U11%29%20V2.pdf?api=v2

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title	Canadian Dialing Hours

Canadian Dialing Hours
Newtablink
alias Canadian Dialing Hours PDF
url https://docs.livevox.com/download/attachments/3506327/Canadian%20Dialing%20Hours.pdf?api=v2

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title	Enhanced Call Progress Analysis (e-CPA)

Enhanced Call Progress Analysis (e-CPA)

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title	Secure Payment Capture

Secure Payment Capture Infosheet (U11, U12)
Newtablink
alias Secure Payment Capture Infosheet (U11,U12) PDF
url https://docs.livevox.com/download/attachments/3506327/Secure%20Payment%20Capture%20Infosheet%20%28U11%2C%20U12%29.pdf?api=v2

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title	Voicemail

Newtablink
alias Voicemail 2.0
url https://docs.livevox.com/display/TH/Voicemail+2.0
Newtablink
alias Voicemail 2.0 PDF
url https://docs.livevox.com/download/attachments/3506327/Voicemail%202.0.pdf?api=v2

Expand

title	Zip Area Code Mismatch Protection

Newtablink
alias Zip Area Code Mismatch Protection
url https://docs.livevox.com/display/TH/Zip+Area+Code+Mismatch+Protection
Newtablink
alias Zip Area Code Mismatch Protection PDF
url https://docs.livevox.com/download/attachments/3506327/Zip%20Area%20Code%20Mismatch%20Protection.pdf?api=v2

User Roles and Permissions

Expand

title	U13 - Click here to expand

Newtablink
alias User Roles and Permissions U13 Power Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Power+Users
Newtablink
alias User Roles and Permissions U13 Lite Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Lite+Users

Expand

title	U12 - Click here to expand

Newtablink
alias User Roles and Permissions U12 Power Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Power+Users
Newtablink
alias User Roles and Permissions U12 Lite Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Lite+Users

Expand

title	U11 - Click here to expand

Newtablink
alias User Roles and Permissions U11 Power Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Power+Users
Newtablink
alias User Roles and Permissions U11 Lite Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Lite+Users

Expand

title	U10 - Click here to expand

Newtablink
alias User Roles and Permissions U10 Power Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Power+Users
Newtablink
alias User Roles and Permissions U10 Lite Users
url https://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Lite+Users

Expand

title	U9 - Click here to expand

Newtablink
alias User Roles and Permissions U9 Power Users
url https://docs.livevox.com/download/attachments/3506327/User%20roles%20and%20permissions%20grid%20LVP%209.0%20Power%20Users.pdf?api=v2
Newtablink
alias User Roles and Permissions U9 Lite Users
url https://docs.livevox.com/download/attachments/3506327/User%20roles%20and%20permissions%20grid%20LVP%209.0%20Lite%20Users.pdf?api=v2

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News and New Releases

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The presentation, recording, and tip sheet from LiveVox’s March 25^th, 2020 client-exclusive webinar, COVID-19: Keep Agents Productive and Connected are now available by clicking on this link. For more information on shifting your agents to a work-from-home environment, please contact your Account Manager.

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Recording and presentation from client-exclusive webinar on at-home agent options with LiveVox are available for view by clicking here (https://bit.ly/2U14N7F). If you have any questions or would like to explore your own options for remote agents, please contact your Account Manager.

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U11 Release:

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Did you miss our latest Learning Lab? Click here to view assets from our latest event and learn how clients are driving real performance lifts with LiveVox's CRM functionality.

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A sneak peek of our latest release LiveVox [U11] is now available! Our Product Leaders highlight some of the exciting capabilities on LiveVox [U11]. Some of the key features on this release include advancements in campaign segmentation, agent desktop efficiency capabilities, touch screen applications, and more. To view assets from the event, click here: https://bit.ly/2MrlsgG

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Click here to watch our on-demand webinar and other [U10] asset.

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A sneak peek of LiveVox's latest release is now available! Assets from the webinar is now available here. A big part of this release includes how Contact Manager has become even easier to use and an exciting new evolution of the agent desktop.

See assets from the webinar by clicking here.

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LiveVox CEO, Louis Summe, alongside product leaders, Boris Grinshpun, Paul McGee, and Charley Eaton, described how the LiveVox [U] Series provides clients with a practical path to evolving their operations from primarily voice strategies to ROI-driven digital engagement.

See assets from the webinar by clicking here.

icon	false
title	Welcome to the LiveVox User Hub!

The LiveVox User Hub contains helpful information about how to use LiveVox, features, training resources, and other key assets that help you use the LiveVox platform more effectively.

Livesearch

size	large
placeholder	Search User Hub

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Guides

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Administrative User Guides

Learn about the features and tools on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal.

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Agent Guides

Understand the guidelines for accessing and using the LiveVox Agent Desktop.

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User Roles and Permissions

Learn about the profiles and permissions available to access various sections of the LiveVox Portal.

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References

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Release Notes

Learn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals.

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Infosheets

Learn everything about a product, feature, or topic in a single document.

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LiveVox System Status

Understand the operational state of the LiveVox platform components.

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Training

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Introduction to LiveVox Portal

Learn how to log into the system, navigate the LiveVox Portal, and discover valuable resources to help you along the way.

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Supervisor Basics

Become acquainted with how to efficiently manage your agents day-to-day in the LiveVox Portal.

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Agent Basics

Learn how to access and use the LiveVox Agent Desktop.

Panel

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icon	false
title	LiveVox U13 - GA version

The LiveVox U13 version was released in October 2020 with new features that help reduce talk time, improve customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, contact the LiveVox Customer Care Team to take advantage of the new features and other updates on the latest version of the LiveVox Portal.

Panel

titleColor	#FFFFFF
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title	LiveVox Customer Care

If you have any questions or suggestions, or if you are facing any issues accessing content, contact the LiveVox Customer Care Team at customercare@livevox.com.

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Training On Demand

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Agent Training

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User Training

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Advanced Training

Note

icon	false

Please contact Customer Care team at customercare@livevox.com with any problems accessing content, questions, or suggestions.

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Old Version 5

New Version Current

Key

User Guide

Call Flow Editor Guide

Agent Guide

Designer Guide

User Guides in PDF Format

Release Notes

LiveVox System Status Page

Quick Reference Documents

Platform

User Roles and Permissions

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News and New Releases

U11 Release:

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Guides

Administrative User Guides

Agent Guides

User Roles and Permissions

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References

Release Notes

Infosheets

LiveVox System Status

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Training

Introduction to LiveVox Portal

Supervisor Basics

Agent Basics

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Training On Demand

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Pages Training Hub Home User Hub Page History

Versions Compared

Key

User Guides in PDF Format

Release Notes

LiveVox System Status Page

Quick Reference Documents

Platform

User Roles and Permissions

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News and New Releases

U11 Release:

Image Removed Other Releases:

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Guides

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References

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Training

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Training On Demand

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Pages
Training Hub Home
User Hub

Page History