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Trusted Partners model allows managing the relationship between LiveVox clients. This functionality can be used by clients with multiple portals utilizing PDAS. A partner is a LiveVox client that can be accessed by another LiveVox client to define PDAS rules. You can also search exclusions, contact attempts, rule contact counts, and DND records. Partners can be added across environments.
The below image shows the sample of available partners when configuring the rule. Enhancements
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The DND tab now supports multiple rules matching for blocks.
- Phone Blocks: When multiple rules are created with the same setting but one with a longer duration, then the DND tab shows only one entry with a longer duration Rule ID.
- Account Blocks: When multiple rules are created with the same settings but one with longer duration, then the DND tab shows entries for different rules and blocks get released as per the longer duration value.
LiveVox Customer Care Contacts
24 Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
Release Notes
PDAS v11.0
Support Contacts:
24 Hour Support Line: 888.477.3448
Support Email: support@livevox.com
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”). Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited. This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice. Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees. Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control. LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor. Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox.
For Internal and Client Use Only
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Overview
Documentation Purpose
This document provides an overview of the features and functionality included in Phone Dial Attempt Supervisor (PDAS) v11.0.
What Is New in PDAS?
UI Enhancements
Single Sign-On for PDAS
With LiveVox U11, users no longer require a separate login for PDAS. This enhancement only works with the U11 platform. The table below describes how PDAS U11 works with the different versions of the voice portal:
Voice portal version
PDAS Version
Result
U11
U11
No extra sign-in needed to access PDAS from inside voice portal.
Use the following URLs if using PDAS standalone:
NA3: https://qcsna3.na3.livevox.com/11.0/pdas/?login=true
U10 or lower
U11
If access PDAS from inside voice portal will require 2 sign-ins (one to QCS and 2nd to PDAS).
Use the following URLs if using PDAS standalone.
NA3: https://qcsna3.na3.livevox.com/11.0/pdas/?login=true
U11
U10
Operates as currently does, requires a separate sign-in when access from voice portal and standalone PDAS can be accessed as does currently.
U10 or lower
U10
Operates as currently does, requires a separate sign-in when access from voice portal and standalone PDAS URL does not need to change.
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