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Overview

This document provides a high-level an overview of the new features and enhancements included in to existing features of the LiveVox Agent and User Portals in the LiveVox U12 release.

Info
  • For information
related to API
For updated User Roles and Permissions
  • For information about user roles and permissions, see the User Hub.


Note
  • For this version of the LiveVox platform to function properly, you must permit traffic to and from the following
web addresses must be permitted
  • google-analytics.com
    • pendo-static*

      •  (to share usage statistics with LiveVox and display notifications on LVP)

      • google-analytics.com (to share usage statistics on LVP)

      • pendo-static* (to share usage statistics with LiveVox and display notifications on LVP)

    app.pendo.io

    • Unless stated otherwise,
    supported browser versions for
    • the following browsers support the LiveVox
    Voice
    • Portal
    are
    • (LVP):
      • Internet Explorer 11
      • Latest version of
    Mozilla Firefox 
      • Google Chrome
      • Latest version of
    Google Chrome
      • Microsoft Edge
      • Latest version of
    Microsoft EdgeTo
      • Mozilla Firefox
    • Before you log in to
    the LiveVox Voice Portal, follow this procedure:panel
    • LiveVox after it is upgraded, you must clear cache, cookies, and history.

    Logging in to LVP

    To log in to LVP:

    1. Go to the LiveVox login
    screen
    1. site using a link
    that
    1. whose format is similar to
    one of
    1. the following links, which are provided by LiveVox:

    2. Enter

    your Client Code, which is

    1. values in the following fields.

      FieldDescription
      Client CodeClient code provided by LiveVox.
    Enter your
    1. User Name
    (that is, the login ID)
    1. Your logon ID.
    Enter your
    1. PasswordYour password.
    Click


    2. Click LOGIN.
    Note

    Before you log in to LiveVox after upgrading it, you must clear your cache and cookies and delete the old login links.

    End of Support Announcements

    Info
    iconfalse
    titleEnd-of-Support Dates
    • The end of support date for version 11 is December 30, 2020.
    • The end-of-support date for version 10 is August 30, 2020.
    • The end-of-support date for

    End of Support Announcements

    With the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported:

    The end of support date for platform
    • version 9 is February 29, 2020.
  • After August 31, 2019, LiveVox no longer supports version 8.
  • After March 31, 2019, LiveVox no longer supports version 7. 
  • After October 30, 2018, LiveVox no longer supports versions 5 and 6.
    • As LiveVox continues to develop standard desktop offerings, custom JSP Integrations will no longer be supported in U12. Your custom desktops will need to


    Note
    • Custom JSP integration is not supported since U11. If you are still using a custom desktop, prior to the U12 upgrade, your desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script,
    will support
    • supports what
    previously
    • had been previously supported through a custom integration. For assistance, contact the LiveVox Customer Care Team. 
    • The Agent Registration Microsoft-based
    "
    • .NET
    " application will no longer be supported in U12. Your custom .NET Agent Registration desktops will need to
    • application is not supported since U12. If you are still using a custom .NET Agent Registration desktop, prior to the U12 upgrade, your desktop must be converted to the new LiveVox Agent Desktop Native (ADN) application
    prior to the U12 upgrade.
    • . For assistance, contact the LiveVox Customer Care Team. 

    It is recommended that you migrate to the latest version of LiveVox release. 

    Info

    To request an upgrade, contact the LiveVox Customer Care

    team at customercare@livevox.com

    Team.

    New in U12

    LiveVox Customer Care

    Contacts

    24-Hour Customer Care Line: (888) 477-3448
    LiveVox Customer Care Email: customercare@livevox.com


    This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

    For Internal and Client Use Only



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