The Analytics Dashboard under SpeechIQ is a collection of widgets which provide providing data such as reports and metrics at - a - glance. It provides It provides excellent reporting and intelligence capabilities at your fingertips.
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The SpeechIQ Analytics Dashboard is available only to only customers with BI enabled. Contact your Account team to enable this feature. |
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- Total Inbound Calls - shows the total number of inbound calls over a filterable period of time.
- % Inbound Abandoned - shows the % of inbound calls that were abandoned over a filterable period of time.
- Service Level % - shows the quality of service of the answered calls over a filtered period of time.
- Average Speed of Answer - shows the average speed with which a call is answered over a filterable period of time.
- Average Handle Time - shows the the average handle time over a filterable period of time.
- First Call Revolution - shows the % or number of repeat callers over a filtered period of time.
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- Click the Edit button.
- Drag the Attribute Filter to the Drag Here holder and select the filter you want to add.
- To customize the cards:
- Click on each of the cards to configure the metric and filter options.
- To customize the graphs:
- Select the graphs and click the meatballs menu (⋯), to select one of the displayed options.
- Select the Configuration option to add a title and select filter options.
- Select Interactions and choose what must be displayed upon different actions.
- Click Edit to make more elaborate changes.
- Choose one of the different graph display options to represent the data.
- Select the different metrics you want to use for the graph.
- Select the View By and Stack By options as necessary.
- Select the different filters you want to use to narrow the data. Drag the filter option from the left panel to the Filters panel.
- Click Save As New.
- Click Save to save the changes to the dashboard.
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