Agent's minimum shift duration (in minutes) | Enter the minimum shift duration for an agent. The value automatically gets converted to hours and displayed. The minimum value for this field is 15 minutes. |
Agent's maximum shift duration (in minutes) | Enter the maximum shift duration for an agent. The value automatically gets converted to hours and displayed. The minimum value for this field is 15 minutes. |
Agent's minimum minutes between shifts | Enter the minimum duration that you want to provide between shifts. |
Maximum number of hours per day for an agent | Enter the maximum number of hours per day that can be assigned to an agent. |
Maximum hours per week for an agent | Enter the maximum number of hours per week that can be assigned to an agent. |
Number of minutes after a shift starts that the first break can be scheduled | Enter the number of minutes after a shift starts that the first break can be scheduled. The minimum value for this field is 15 minutes. |
Number of minutes before a shift ends that the last break can be scheduled | Enter the number of minutes after a shift ends that the last break can be scheduled. The minimum value for this field is 15 minutes. |
Is a meal break required? | Select an option to provide details of the meal break. |
How many minutes does a person need to be scheduled to be eligible for a meal? | Enter the duration for which an agent needs to be scheduled on the job to be eligible for a meal break. The value automatically gets converted to hours and displayed. |
What is the duration of the meal? | Duration of the meal break. The value automatically gets converted to hours and displayed. |
Is the meal paid? | Whether the meal is paid for by the company. |
Is a break required? | Select an option to provide details of the break. |
How many minutes does a person need to be scheduled to be eligible for a break? | Enter the duration for which an agent needs to be scheduled on the job to be eligible for a break. The value automatically gets converted to hours and displayed. |
What is the duration of the break? | Duration of the break. The value automatically gets converted to hours and displayed. |
Number of minutes between meals and/or breaks | Enter the gap between meals or breaks. |
Maximum number of employees on break at one time | Select how many agents can be on a break at one time. |
Average agent hourly cost | Enter the cost per hour for an agent. |