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Inbound Reports Help
Inbound Efficiency Report Help

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Versions Compared

Old Version 3

changes.mady.by.user Susheel Ashtaputre

Saved on May 17, 2023

compared with

New Version Current

changes.mady.by.user Susheel Ashtaputre

Saved on May 25, 2023

Key

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The Inbound Efficiency Report allows you to view key performance indicators (KPIs) pertaining to inbound calls and web chat conversations.

Note

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You can generate this report for a time period that is not more than 31 days. If you want to generate a report for an additional time period, contact the LiveVox Customer Care Team.
You can generate the report only up to the last 90 days from the current date.
All the time values in the report are represented in Eastern Time.

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