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Column width 20% Noprint Excerpt Image Removed Image Added Livesearch spaceKey TH Return to User Hub Page Tree expandCollapseAll true root LiveVox U15 Early Adoption Release Notes Agent Desktop Agents can now see the caller's name in the inbound calls. If the caller name information is not available, the caller's name is displayed as Unknown. This information is displayed in the ACD and Direct tabs of the Agent Panel. Data Management Insight Non-Voice Quality Voice Panel Resize If you are a digital agent or a knowledge worker, you can now resize the panels on the Agent Desktop.  Column width 80% This document provides an overview of new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U15 release. New Features  This section describes the new features in the following product categories. Controls Agent Desktop Info icon false CNAM Display Panel Resize Feature 1 Feature 2 Anchor agnnewctrl1 agent agnnewctrl1 agent Feature 1 CNAM Display You can now view the caller ID name (CNAM) for inbound calls.<Brief description of the feature without screenshots or procedures.> Anchor agnnewctrl2 resize agnnewctrl2 resize Feature 2 <Brief description of the feature without screenshots or procedures.> Anchor agent agent Note The panel distribution can be modified to a maximum of 50%/50%. The setting is retained even if you log out of the Agent Desktop. A digital agent cannot resize the Voice tab. Enhancements This section describes the enhancements in the following product categories. Controls . Agent Desktop Knowledge Worker Desktop Mode  The Knowledge Worker desktop mode now has the following enhancements:  Interaction History: You can view the history of the last 100 interactions. Personal Phonebook: You can use a personal phonebook that contains your personal contacts anytime. Note Only you can access your personal phonebook and add, modify, or delete contacts in the phonebook. Single Service Auto-Logon: If only a single service is assigned to you (knowledge worker), you are not required to select a service when logging on to the Agent Desktop. Timer Display: The timer appears only if you are on a call. Data Management Info icon false Feature 1 Feature 2
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Extended Panel Widgets

Time Distribution Widget

The Time Distribution widget now has the following enhancements:

• Productive time and the Not Ready time on the chart appear in blue and red, respectively.
• Timings on the chart appear in bullet format.

Agent Productivity Widget

The last date value on the axis now displays the current date.

Contact List Widget

Icon colors (blue for click-to-dial, black for click-to-sms, and green for click-to-email) now denote the enabled status. Grey denotes that the icon is disabled.

Contact History Widget

The default view no longer displays the following information: contact target, agent, contact from, and message.

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Maximum Number of Active Agents

You can no longer log on to the Agent Desktop when the maximum number of active agents that are logged on for an instance has already been reached.

Voice

Voicemail 2.0

You can now record or upload a personal greeting message (supported file format: .WAV). In addition, time stamp for past and current voicemails appear in the Voicemail section of your inbox.

<Brief description of the feature without screenshots or procedures.>

<Brief description of the feature without screenshots or procedures.>

Data Management

Insight

Non-Voice

Quality