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Introduction

LiveVox Communicator (LVC) integrates seamlessly with the LiveVox communication platform and virtually eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.

provides you the necessary tools to obtain maximum efficiency from the LiveVox platform. This document describes the features and functionality of the Livevox LiveVox Communicator tool (LVC) 5.3 tool and explains how to use it.

Prerequisites

You can use LVC 5.3 only if your site is in the NA3.VA2 or NA6 environment.

If your site is currently in the NA3 environment and is being upgraded to LiveVox U12 or a later version of the platform, then, as part of the upgrade, your site will be migrated to the NA3.VA2 environment.

System Requirements

For a smooth LVC experience, your system must have Internet connectivity and adhere to the following minimal configuration: .

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Installation

The LVC URL to be downloaded is provided by the LiveVox VoIP Implementation Team depending on your settings. To install LVC:

1. Save the installation file locally.

2. Run the installation file.
   

   Info
   Unless an issue arises, do not modify the default values for installation.

   When the installation is complete, the following LVC icon appears on your desktop.
   
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3. Run LVC.
   

   Note
   When you run the program is run for the first time, if prompted, allow your firewall to unblock LVC. To function properly, LVC needs full access to your system. For installation switches, contact the LiveVox VoIP Implementation Team or the LiveVox Customer Care Team.

Getting Started

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LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.

Starting LVC

When LVC is started, you are redirected to the main window.

Using LVC

After you launch the application, your phone is ready to place calls to the LiveVox platform.

Among the options available on the communicator LVC are a dialpad (Image Added) for dialing into LiveVox and a the Recent tab to view the recently dialed numbers.

AUDIO DEVICE SELECTION

The settings menu () will take you to Media selection. Select the correct device from the displayed list of devices and click on the play button () to verify functionality. Leave all the other options as default.

EXITING LIVEVOX COMMUNICATOR

Go to your windows taskbar and click on the show hidden icons button, right click on the LVC icon and select Exit.

ROLLBACK TO SILVERCLOUD

We strongly recommend leaving the previous version of the LiveVox Communicator installed. In the case of rollback, the agent can log in to LiveVox as usual.

After one week, please uninstall the old version of LiveVox Communicator in Setting à Apps àApp & Features, and the look for “Silvercloud version 3.15.2.1” and click on uninstall.

Selecting Audio Devices

To select audio devices:

1. Click Image Added.
   The Settings menu appears.
2. Go to Media > Audio.
   The Audio device selection section appears.

3. Select the correct devices from the list of devices, and then click Image Addedto verify the functionality.
   

   Note
   Do not modify the remaining values.

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Exiting LVC

On the Windows taskbar, click the Show hidden icons icon (Image Added), right-click the LVC icon, and then click Exit.
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Rolling Back to SilverCloud

 Do not uninstall the previous version of LVC (SilverCloud version 3.15.2.1) for a week. In case of a rollback, agents can log on to LiveVox as usual. 
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