Release Notes
LiveVox U13
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OverviewThis document provides an overview of the new features |
and functionality, and enhancements to existing features |
included in LiveVox U12. Components/Versions included in this release are ACD 12.0, LVP 12.0, Reporting 12.0, API 12.0.
For API, related information of the LiveVox Agent and User Portals in the LiveVox U13 release. | Info |
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- For information about the application programming interface (API), see the Developer Portal.
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For updated User Roles and Permissions- For information about user roles and permissions, see the User Hub.
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web addresses must be permittedajax.googleapis.com supported browser versions for - the following browsers support the LiveVox
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Voice are- (LVP):
- Internet Explorer 11
- Latest version of
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Firefox - Google Chrome
- Latest version of
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Chrome- Microsoft Edge
- Latest version of
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EdgeTo log into the LiveVox Voice Portal: Navigate to the LiveVox login site using one of the links similar to those below (provided by LiveVox):- Before you log in to LiveVox after it is upgraded, you must clear cache, cookies, and history.
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If your LiveVox Portal is on the NA3 environment, after the upgrade, your portal and agent links will change as follows: |
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<Client Code>na4<Client Code>https://portal.na5.livevox.com/<Client Code>Enter Client Code (provided by LiveVox).Enter User Name (Login ID).Enter password.Click Login.
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Agent Desktop Native (ADN)LiveVox U13 release works with ADN 7.3. Before upgrading to LiveVox U13, please ensure your Agent Desktop Native version is upgraded to ADN 7.3. Application Programming Interface (API)In LiveVox U15 release, it is planned to revamp the Chat APIs and the changes will not be backward compatible | | Note |
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| Once you upgrade to the new version, do not forget to clear existing cache and cookies and delete old login links before logging into LiveVox . End of Support Announcements |
With the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported: - The end of support date for platform version 8 is August 31, 2019.
- After March 31, 2019, LiveVox no longer supports version 7.
- After October 30, 2018, LiveVox no longer supports versions 5 and 6.
Customers are encouraged to migrate to the latest LiveVox release. New releases information is available for review in the User Hub. To request an upgrade, contact Client Services team at client-services@livevox.com. New in U1324 Hour Support Line: 888.477.3448
Support Email: support@livevox| Info |
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| - The end of support date for version 11 is December 30, 2020.
- The end-of-support date for version 10 is August 30, 2020.
- The end-of-support date for version 9 is February 29, 2020.
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- Custom JSP integration is not supported since U11. If you are still using a custom desktop, prior to the U13 upgrade, your desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script, supports what had been previously supported through a custom integration. For assistance, contact the LiveVox Customer Care Team.
- The Agent Registration Microsoft-based .NET application is not supported since U12. If you are still using a custom .NET Agent Registration desktop, prior to the U13 upgrade, your desktop must be converted to the new LiveVox Agent Desktop Native (ADN) application. For assistance, contact the LiveVox Customer Care Team.
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It is recommended that you migrate to the latest version of LiveVox. | Info |
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To request an upgrade, contact the LiveVox Customer Care Team. |
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Logging in to LVPTo log in to LVP: - Access the LiveVox login window by using one of the following links provided by LiveVox:
- https://portal.na3.livevox.com/<client code>
- https://portal.na4.livevox.com/<client code>
- https://portal.na5.livevox.com/<client code>
- Specify values in the following fields:
- Client Code (provided by LiveVox)
- User Name
- Password
- Click LOGIN.
You are logged in to LVP.
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New in U13LiveVox Customer Care24-Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”). Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited. This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice. Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees. Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control. LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor. Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox.
For Internal and Client Use Only |
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