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Image AddedUser Training





These

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Training on Demand series

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help with quick and independent training for

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administrative users of the LiveVox platform. These series cover available features and tools

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that can be used used in the daily agent and campaign management.

Info

All training content is provided for information purposes only.  You should test and confirm the proper

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functioning of all features before use in a production environment.

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Panel
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titleUser Training Modules

 

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  • Newtablink
    alias

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  • Login/Navigate/Adjust Views
    urlhttps://drive.google.com

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  • /file/d/14aMCyjydmZqxiwVa_riWKS36rH85slfr/view?usp=sharing
  • Newtablink
    alias

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  • Help Tools
    urlhttps://drive.google.com/open?id=

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  • 1NzYQlDMo0ZF7vqIVLy1PCTjb7mb2eLbu
  • Newtablink
    alias

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  • Hierarchy and Campaign Management
    urlhttps://drive.google.com/file/d/

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  • 1xN0j1q0x6uHVMFT1qWadhNl4CB6mBg_

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  • q/view

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  • ?usp=sharing
  • Newtablink
    alias

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  • Contact Manager Navigation/Campaign Build
    urlhttps://drive.google.com

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  • /file/d/1q0knS4RgxcGLmOioHUwqofBnTpZ4NQQS/view?usp=sharing
  • Newtablink
    alias

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  • Agent Monitoring
    urlhttps://drive.google.com

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  • /file/d/1xXNozcJL4wqp9Jpda-INFA6TX5auwD5y/view?usp=sharing
  • Newtablink
    aliasCampaigns/Config Tab
    urlhttps://drive.google.com/file/d/1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL/view

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  • Newtablink
    alias

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  • Types of Services
    urlhttps://drive.google.com

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  • /file/d/12Ir6adRlaNkU09HfwVJQqWQ6tsA2VoYF/view?usp=sharing
  • Newtablink
    alias

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  • Service Groups
    urlhttps://drive.google.com/open?id=

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  • 1GvFItU7oeGc1TR_R3H_B2EwJP_Od0AVX
  • Newtablink
    alias

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  • Strategy Editor
    urlhttps://drive.google.com/

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  • file/d/1zDxWi8_fwnUSPPkckIq041A79s7p35PU/view?usp=sharing
  • Newtablink
    alias

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  • Agent Administration
    urlhttps://drive.google.com/file/d/

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  • 13jfAeiZLZ5UZ_ulwbed1nE5vtP0_r-1r/view?usp=sharing

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  • Newtablink
    alias

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  • ACD Reports
    urlhttps://drive.google.com/open?id=

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  • 1Pai9_

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  • 52LOqYNRBTTk0YnmK2PcDD2LiAu
  • Newtablink
    alias

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  • Campaign Reports
    urlhttps://drive.google.com/open?id=

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  • 1C0sQWU_fdb4FYw_VsmVEzXXZ4zUkCBka
  • Newtablink
    aliasBilling Reports
    urlhttps://drive.google.com/file/d/1ppyP8Z09qlVMXxhrGe8T9aJsFtW_Bs9X/view?usp=sharing

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  • Newtablink
    alias

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  • Call Reports
    url https://drive.google.com/

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  • file/d/1RRBqq2mTLLde-f-qnGD9x-nBjfqjybVs/view?usp=sharing
  • Newtablink
    aliasInbound Reports
    urlhttps://drive.google.com/file/d/1_hUdKXjA3-njMzti5DxEYw3ewJBjtPlj/view?usp=sharing

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  • Newtablink
    alias

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  • Analytics Report
    urlhttps://drive.google.com/open?id=

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  • 149zFPMqrXLqURoSCUbKJnHLPqHFzhKWV




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