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rootLiveVox U13 Early Adoption Release Notes




User Interface Enhancements of Agent Desktop Agent Panel now displays a vertical navigation that contains

the

exact same elements as tabs.
  • Agent time is now moved to top of the dial pad.
  • Inbox, SMS, and Voicemail user interfaces are now improved.
  • Agent state menu is available in the upper-right of the screen.
  • A visual element is now added to distinguish the agent state.
  • Client and service name are displayed in the subtitle.
    • Chat user interface is improved

    Agent Desktop (with Designer).

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    This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U13 Early Adoption release.

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    New Features in LiveVox U13 Agent Portal

    This section describes the new features in the LiveVox Agent Portal Early Adoption release.

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    teckst
    Teckst Widget

    You can now send SMS SMSes through the Teckst widget (if the feature is enabled).

    Enhancements in LiveVox U13 Agent Portal

    This section describes the enhancements to existing features in the LiveVox Agent Portal Early Adoption release.

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    ADUIE
    ADUIE
    Agent Desktop 

    Voice Agent Mode (Agent Panel)
    • Agent Panel now displays vertical navigation that contains the same elements as tabs.
    • Agent time is now moved to the top of the dial pad.
    • Inbox, SMS, and Voicemail user interfaces are now improved.
    Digital Agent Mode (Agent Panel with Extended Panel or Designer)
    • The agent state menu is now available in the upper-right corner of the window.
    • A visual element is now added to distinguish the agent state.
    • Client and service names are now displayed in the subtitle.
    • The chat user interface is now improved.

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    DTOR
    Deleting Time-Off Requests

    You can now delete the non-work activities (PTO, Doctor Appointmentsuch as personal time-off, doctor appointments) from your schedulesschedule.

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    emailreadability
    Email Readability

    To improve readability, email now contains the following enhancements:

    • The original email message is separated from the subsequent messages.
    • All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
    • Date and time when the email message was sent appear in the smart date format.

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    IASOOAC
    IASOOAC
    Initiating a Script Outside of a Call

    You can now initiate a script on the Agent Desktop (with Designer) without being on a phone call.

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    NAOWSC
    NAOWSC
    Notifying Agents of Work Schedule Changes

    If you are using an Agent Desktop (with Designer, ) you are notified when non-active inactive time or published shifts are updated.

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    Recording Calls

    Calls between you and other agents during a warm transfer can now be recorded.

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    SSSOFDD
    Supporting

    Single Sign On

    SSO for Designer Desktop

    The Single Sign On feature for (SSO) feature is now introduced in the Agent Desktop (with Designer eliminates ) to eliminate the need for agents to login log on separately to the Agent Panel and Designer Desktop.

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    ADUIEADUIEVoice Agent Mode (Agent Panel)Digital Agent Mode (Agent Panel with Extended Panel or Designer)