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Overview

This document provides a high-level overview of the new features and enhancements included in LiveVox U11. 

For information related to API, see the Developer Portal. For updated User Roles and Permissions, see the User Hub.

For this version of the platform to function properly, traffic to and from the following web addresses must be permitted:

• *.livevox.com
• google-analytics.com
• ajax.googleapis.com
• pendo-static*
• cdn.pendo.io
• app.pendo.io

Unless stated otherwise, supported browser versions for the LiveVox Voice Portal are:

• Internet Explorer 11
• Latest version of Mozilla Firefox 
• Latest version of Google Chrome
• Latest version of Microsoft Edge

To log in to the LiveVox Voice Portal, follow this procedure:

End of Support Announcements

With the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported:

• The end of support date for platform version 9 is February 29, 2020.
• After August 31, 2019, LiveVox no longer supports version 8.
• After March 31, 2019, LiveVox no longer supports version 7. 
• After October 30, 2018, LiveVox no longer supports versions 5 and 6.
• As LiveVox continues to develop standard desktop offerings, custom JSP Integrations will no longer be supported in U12U11. Your custom desktops will need to be converted to the new U-CRM Desktop that, in conjunction with U-Script, will support what previously had been supported through custom integration. 

• The Agent Registration Microsoft based ".NET" application will no longer be supported in U12. Your custom .NET Agent Registration desktops will need to be converted to the new LiveVox Agent Desktop Native (ADN) application prior to the U12 upgrade.

It is recommended that you migrate to the latest LiveVox release. To request an upgrade, contact the LiveVox Customer Care team at customercare@livevox.com.

New in U11

• LiveVox User Portal

• LiveVox Agent Portal

LiveVox Customer Care Contacts

24 Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

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