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Introduction
LiveVox Communicator (LVC) integrates seamlessly with the LiveVox communication platform and virtually eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
LiveVox provides you the necessary tools to obtain the maximum efficiency from the LiveVox platform. This document describes the features and functionality of the Livevox LiveVox Communicator tool (LVC) 5.3 tool and explains how to use it.
Prerequisites
You can use LVC 5.3 only if your site is in the NA3.VA2 or NA6 environment.
If your site is currently in the NA3 environment and is being upgraded to use themLiveVox U12 or a later version of the platform, then, as part of the upgrade, your site will be migrated to the NA3.VA2 environment.
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Consider using LVC only if you are unable to use Agent Desktop Native (ADN) or Web Audio. |
System
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Requirements
For a smooth LVC experience, you will need your system must have Internet connectivity and adhere to the following minimal system configuration: .
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| Processor speed | 1 GHz |
| Headset | USB (recommended vendors: Plantronics, Logitech) |
| Operating system | Windows 7 or later |
| RAM | 2 GB |
| Sound card | Onboard audio with a headphone jack |
Installation
The LVC URL to be downloaded
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Installation
1. The LVC download URL is provided by the LiveVox VoIP Implementation team Team depending on your settings. To install LVC:2.
- Save the installation file locally.
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Run the installation file.
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Info Unless an issue
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arises, do not modify the default values for installation.
When the installation is complete, the following LVC icon appears on your desktop.
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Run LVC.
Note - When you run the program for the first time, if prompted, allow your firewall
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- to unblock LVC.
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- To function properly, LVC needs full access to
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- your system
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- .
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- For installation switches
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- , contact the LiveVox VoIP Implementation
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- Team or the LiveVox Customer Care Team.
Using LVC
After
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GETTING STARTED WITH LIVEVOX COMMUNICATOR
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LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration so settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause the phone to stop working.
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USING LIVEVOX COMMUNICATOR
One you launch the application, the your phone is ready and you are able to place calls to the LiveVox platform.
Among the options available options on the communicator is the Dialpad on LVC are a dialpad (
) for dialing into LiveVox and a the Recent tab for to view the recently dialed numbers. The Contacts tab has been disabled.
AUDIO DEVICE SELECTION
The settings menu () will take you to Media selection. Select the correct device from the displayed list of devices and click on the play button () to verify functionality. Leave all the other options as default.
EXITING LIVEVOX COMMUNICATOR
Go to your windows taskbar and click on the show hidden icons button, right click on the LVC icon and select Exit.
ROLLBACK TO SILVERCLOUD
We strongly recommend leaving the previous version of the LiveVox Communicator installed. In the case of rollback, the agent can log in to LiveVox as usual.
After one week, please uninstall the old version of LiveVox Communicator in Setting à Apps àApp & Features, and the look for “Silvercloud version 3.15.2.1” and click on uninstall.
Selecting Audio Devices
To select audio devices:
- Click
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The Settings menu appears. - Go to Media > Audio.
The Audio device selection section appears. Select the correct devices from the list of devices, and then click
to verify the functionality. Note Do not modify the remaining values.
Exiting LVC
On the Windows taskbar, click the Show hidden icons icon (
), right-click the LVC icon, and then click Exit.
Rolling Back to SilverCloud
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This section is applicable only if you are in the NA3.VA2 environment. |
Do not uninstall the previous version of LVC (SilverCloud version 3.15.2.1) for a week. In case of a rollback, agents can log on to LiveVox as usual. 
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