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Enhancements in LiveVox <Release Number> Agent Portal 

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Column width 20% Excerpt Noprint Image Added Image Removed Livesearch spaceKey TH Return to User Hub Page Tree expandCollapseAll true root LiveVox U14 Early Adoption Release Notes New Feature 1 <Description of new feature.> <Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.> Column width 80% This document provides an overview of new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox <release number> U14 release. Tip icon false Table of Contents maxLevel 2 minLevel 2 New Features  New Features in LiveVox <Release Number> Agent Portal  This section describes the new features in the LiveVox <release version> releasefollowing product categories. Data Management Info icon false Function Button Notepad New Feature 1 New Feature 2 Anchor newftr1 funcbut newftr1 Anchor newftr2 funcbut Function Button You can now create or update account, contact, and ticket records on Jira or Salesforce through a function button on your U-CRM Desktops. Anchor np np Notepad You can now record your notes within your U-CRM Desktop by using a notepad that you can access on the home bar. Quality Info icon false Agent Scheduling on Mobile Anchor APPSCHEDULE APPSCHEDULE Agent Scheduling on Mobile You can now access Agent Schedules on the mobile application. Voice

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Known Limitations in LiveVox <Release Number> Agent Portal 

This section contains the known behaviors, system maximums, and limitations in the LiveVox <release number> release.

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<Description of known limitation.>

Known Issues in LiveVox <Release Number> Agent Portal 

This section contains the known issues in the LiveVox <release number> release.

<Description of known issues.>

<Description of known issues.>

Fixed Issues in LiveVox <Release Number> Agent Portal 

This section contains the issues fixed in the LiveVox <release number> release.

<Description of fixed issues.>

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Artificial Intelligence (AI) Agents

The LiveVox U14 platform now supports AI agents.

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Meetings

The Knowledge Worker desktop mode now has the following features:

• If you are a back-office agent using the Knowledge Worker desktop mode, you can launch meetings by using a new video conference room application called Meetings, which appears on the left pane of your Desktop.
• You can join meetings through the mobile application.

Enhancements

This section describes the enhancements in the following product categories.

Data Management

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Visual Enhancements of Widgets on Extended Panel

Time Distribution Widget

The Time Distribution Widget now has the following enhancements:

• Productive time is displayed in blue color and Not Ready Time is displayed in red color on the graph.
• Instead of a table of various timings, these timings are displayed under the graph in the bullet format.

Term Code Distribution Widget

Colors are changed for the Term Code Distribution widget.

Agent Productivity Widget

Previously, the last date value on the axis was displayed as the date of the previous day. Now, the last date value on the axis displays the current date.

Credit Card and Check Advanced Widgets 

Icons are now added to buttons on the Credit Card and Check Advanced Widgets.

Contact List Widget

The Contact List Widget now has the following enhancements:

• Pagination is added.
• 10 digit numbers are formatted. For example, (917) 675-4178.

Contact Details Widget 

The Edit button is renamed Edit Contacts.

Contact Notes Widget 

The + icon is added to the Add button.

Contact History Widget

The Contact History Widget now has the following enhancements:

• Pagination is added
• The total number of records is displayed in the lower-right

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Update Contact on Script Panel

You can now update and save the contact details on the Script panel at any time during a call.

Non-Voice

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Multimedia Messaging Service (MMS) Support

Multimedia content is now supported. You can now send and receive SMS messages with attachments (mass and transactional). 

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Web Widget

The Web Widget now has the following enhancements:

• You can send and receive files through web chat. 
• You can preview what your customers are typing, in real-time. This enables you to better understand customer intent and sentiment.
• Your customers can send an emoji.