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SpeechIQ Library is a repository of different books wherein each book itself is a collection of various available assets. LiveVox The platform provides various books out of the box for quick and easy implementation such as Grade Templates, Interaction Intents, Keyword Lists, Scorecards, Synonyms, Tags, Redaction Settings, Word Replacement, and Client Integrations. Each book in the library can consist of any number of assets of different types.

You can use SpeechIQ Library to apply books to clients or clients can use to apply to trusted partners. The assets that are part of the book help the clients with basic information to start using the LVP (LiveVox Portal) platform.

Accessing the SpeechIQ Library

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Tip

Use the Filter field to narrow down your search. Type the name/part of the book name to list books matching the criteria.
Click icon to narrow the search further. Click the Active Only check box to list only the books marked as active. You can also use the radio button to list All books, Livevox Only Library books, or Client Only books.
Click icon to change to the list view.
Click icon to copy assets to a trusted partner portal.
Click icon to create a new book.