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After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The following fields are available as report columns: - Date: Date when the message was sent.
- Call Center: Name of the call center.
- Service: Name of the service.
- SMS Segments: If a sent message is less than 300 characters, it is captured as two segments.
- SMS Interactions: Cumulative count of messages in the Outbound SMS and Inbound SMS columns.
- Outbound SMS: Total number of outbound SMS messages.
- Inbound SMS: Total number of inbound SMS messages.
- Agent SMS: Outbound SMS messages that have the Campaign Type as MANUAL_SMS and AgentI D in the interaction.
- Mass SMS: Outbound SMS messages that have the Campaign Type as SMS.
- Transactional SMS: Outbound SMS messages that have the Campaign Type as MANUAL_SMS and no Agent ID in the interaction.
- To export the generated report, click the Export button (next to the Generate Report button) and select the required option of file type. The available options are PDF, Excel, CSV.
- To print the generated report, click the Print button (next to the Export button). The generated report opens in another tab. Select the details for printing the report and click the Print button.
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