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1. Click the cog icon in the upper right of the Results panel.
2. Place a checkmark to the right of the field you want to be displayed and unchecked for those to be hidden. See the Generate Report section for more information on available fields in the report.
3. Re-sequence the displayed fields by selecting a column and moving it up or down using the appropriate button.
4. Click OK to update the view.

After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The following optional fields are available as report columns::

• Call Center: Name of the call center
• Service: Name of the service
• Total Calls: Total number of dials attempted including records code as Not Connected and excluding records code as Not Made
• Connected Calls: Total number of calls connected to a live party or machine (answering machine, fax, etc.)
• Operator Transfers: Total number of attempts to bridge connections into agents
• Successful Operator Transfers: Total number of attempted operator transfers that successfully connected to an agent
• Estimated IVR Duration (Mins): Total minutes of IVR time for all connected calls
• Estimated Transfer Duration (Mins): Total call duration for all successful operator transfers in minutes
• Estimated Duration (Mins): Total call duration in minutes including both Rounded IVR Duration and Rounded Transfer Duration
• Estimated Charge: Total charges 
• Average Charge per Call: Charges divided by Connected Calls