- Custom fields are defined here before they become available for use in Contacts Manager, Segmentation editor, and Contact Flow.
- Once a data type is assigned to a custom field, no other data type is accepted in that field. For example, if you define data as a Number Type, only integers or fractional numbers are stored.
- You can update the label for each phone field in Contact Manager through the Fields editor. Once labeled, the name persists throughout the platform wherever the phone position is referred.
- Livevox The platform currently offers a maximum of 100 custom fields for Contacts manager, 100 for account/Ticket, and 20 custom fields for Agent entities.
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