LV23 Pop-Out Help

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There are multiple ways to get data to and receive reports/call outcomes from platform.  The FTP Browser allows you to quickly navigate between and exchange data with the SFTP site you may be using with the platform to support your automated processes.  If automation has been set up for your site (contact customercare@livevox.comyour customer care team to find out), frequent FTP Browser tasks include:

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Expand
titleDelete Call Results Files

 

To delete a call result file:

  1. Expand the "ftpOut" folder from under your root directory ("Client name" - Coll/). If your site uses multiple directories here consult your administrator for which to use.
  2. Navigate to the specific result file you want to download.
  3. Select the red cross from the Delete column next to your file name and the result file will be removed.

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