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Segmentation allows for the contacts in a parent campaign to be filtered into separate children campaigns based on data in the contact fields.  In addition, a segmentation template may also be used against the Contact manager to filter a list of contacts.  Templates are defined by source, transaction for campaign uploads, and contact for contact lists.  Once a source is defined, you will only be available to use them against that source.

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Segmentation is a powerful tool to filter campaigns in LVP, for advanced configuration options see

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aliasSegmentation
urlhttps://docs.livevox.com/productdocumentation/admin-guides/latest/campaign-management/working-with-campaigns/creating-sub-campaigns-using-segmentation
in the Administrative User Guide.

Note

Segmentation fields such as Phone, Phone 1, Phone 2, (through Phone 10), SMS, and other custom fields support E.164 format.

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