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The LiveVox User Hub contains helpful information about how to use LiveVox, features, training resources, and other key assets that can make using LiveVox more effectivehelp you use the LiveVox platform more effectively. |
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Guides
| Administrative User GuidesLearn about the features and tools that are available on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal. |
| Agent GuidesUnderstand the guidelines for accessing and using the LiveVox Agent Desktop. |
| User Roles and PermissionsLearn about the profiles and permissions available to access various sections of the LiveVox Portal. |
References
Release NotesLearn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals. | |
InfosheetsLearn everything about a product, feature, or topic in a single document. | |
LiveVox System StatusUnderstand the operational state of the LiveVox platform components. |
Training
| Introduction to LiveVox PortalLearn how to log into the system, navigate the LiveVox Portal, and discover valuable resources to help you along the way | Agent TrainingTraining on Demand modules help with quick and independent training for agents using the LiveVox Agent Desktop. | |
| User TrainingFeatures and tools that can be used in the daily agent and campaign management. | Supervisor BasicsBecome acquainted with how to efficiently manage your agents day-to-day in the LiveVox Portal. | |
 | Agent BasicsLearn how to access and use the LiveVox Agent Desktop | Advanced TrainingIndependent training for advanced administrative users. |
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The LiveVox U12 U13 version was released in July October 2020 with new features that help reduce talk time, improve customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, contact the LiveVox Customer Care Team to take advantage of the new features and other updates on the latest version of the LiveVox Portal. |
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| If you have any questions or suggestions, or if you are facing any issues accessing content, contact the LiveVox Customer Care Team at customercare@livevox.com. |
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