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The following table describes the fields for each table available in the Report Writer. You can use this information to create your own Call Detail Reports (CDRs).
| Table | Field | Description |
|---|---|---|
| Agent | Email address of the agent. | |
| First_Name | First name of the agent. | |
| Last_Name | Last name of the agent. | |
| Logon_Id | Logon ID of the agent. | |
| Call Outcome | Call_Outcome_Id | Custom call outcome ID for mapping the LiveVox Results to your result code. |
| Client Id | Master client ID. | |
| Custom Outcome 1 | Custom result mapping that you have defined. If a result is not mapped, the LiveVox Result is displayed. | |
| Custom Outcome 2 | Custom result mapping that you have defined. If a result is not mapped, null is displayed. | |
| Custom Outcome 3 | Custom result mapping that you have defined. If a result is not mapped, the LiveVox Result code is displayed. | |
| Priority | Priority of a call outcome. A low value indicates a high priority. If the CDR uses the highest priority option, only best results are displayed based on the priority of the call outcome. | |
| Result Id | LiveVox Result ID. | |
| Campaign | Campaign Create Date | Date and time when a campaign is created. |
| Campaign End Time | Date and time when a campaign ends. | |
| Campaign Start Time | Date and time when a campaign starts. | |
| Requeue Level | Number of times that a campaign is requeued. | |
| CDR Plugins | AccountNotes | Account notes for a given transaction and session. |
| Address | Value in the Extra 7 field of the Transaction table. | |
| AgentActionType | Type of termination code. | |
| AgentSkillName | Skill classification to which the agent is mapped for the call. | |
| AgentTeamNamePlugin | Team to which the agent belongs. | |
| AreaCodeState | State that is based on the area code of the dialed number. | |
| AttemptCallFinishTimeExtractor | Call finish time of an attempt by account/account transaction ID based on the number that you specify in the Extra Info field. | |
| AttemptCallStartTimeExtractor | Call start time of an attempt by account/account transaction ID based on the number that you specify in the Extra Info field. | |
| AttemptClientCodeExtractor | Client code of an attempt by account/account transaction ID based on the number that you specify in the Extra Info field. | |
| AttemptClientOutcome1Extractor | Custom Outcome 1 value of an attempt by account/account transaction ID based on the number specified in the Extra Info field. | |
| AttemptClientOutcome2Extractor | Custom Outcome 2 value of an attempt by account/account transaction ID based on the number specified in the Extra Info field. | |
| AttemptCountOfAttempts | Total count of attempts per account/account transaction ID. | |
| AttemptPhoneDialedExtractor | Phone_Dialed value of an attempt by account/account transaction ID based on the number specified in the Extra Info field. | |
| AttemptResultExtractor | Tfh_Result value of an attempt by account/account transaction ID based on the number specified in the Extra Info field. | |
| Bank Account Obfuscated | Not used because the field is legacy. | |
| Bank routing # Obfuscated | Not used because the field is legacy. | |
| Call Trace Result | Not used because the field is legacy. | |
| CallCenterId | Call center ID. | |
| CallCenterName | Call center name. | |
| CallConnectTimeCT | Call connect time, represented in Central Time. If this is null, call start time is used. This field uses the date format specified in the Report Writer. | |
| CallConnectTimeCTNoNull | Call connect time, represented in Central Time. If this is null, call start time is used. This field uses the date format specified in the Report Writer. | |
| CallConnectTimeNoNull | Call connect time, represented in Central Time. If this is null, call start time is used. This field uses the date format specified in the Report Writer. | |
| CallConnectTimePST | Call connect time, represented in Pacific Standard Time. If this is null, call start time is used. This field uses the date format specified in the Report Writer. | |
| CallConnectTimePSTNoNull | Call connect time, represented in Pacific Standard Time. If this is null, call start time is used. This field uses the date format specified in the Report Writer. | |
| CallDirection | Direction of call (for example, inbound or outbound). | |
| CallDurationNoNull | Not used because this data is stored in the Call_Duration field of the Interaction table. | |
| CallEndTimeNoNull | Not used because this data is stored in the Call_Finish_Time field of the Interaction table. | |
| CallStartTimeNoNull | Not used because this data is stored in the Call_Start_Time field of the Interaction table. | |
| CampaignNoExtension | Campaign name, without an extension such as .csv or .txt. | |
| CampaignType | Type of campaign (for example, 10DMT, callback, HCI, manual, or outbound). | |
| CampaignWithDateInserted | Campaign name suffixed with the date inserted in the following format: mmddyyyy. | |
| City | Value in the Extra 7 field of the Transaction table. | |
| ClickerAgentNamePlugin | Name of the clicker agent. | |
| ClientNamePlugin | Name of the client. | |
| Credit Card # Obfuscation | Not used because the field is obsolete. | |
| Credit Card Expiration Obfuscated | Not used because the field is obsolete. | |
| Custom SQL Expression | Custom SQL, which is put in the Extra Info column of the Report Writer. For example, you can reference fields from the Interaction and Transaction tables by using acct_transaction.input_id as the syntax. | |
| CustomOutcomesWithCustomDefault | Not used because this data is stored in the Custome Outcome 1 field of the Call Outcome table. | |
| Empty | Empty string in the CDR. | |
| Filler | Padding characters used for fillers in the CDR (for example, LIVEVOX, N/A, ***). | |
| FirstNameSpaceLast | First name of the customer, followed by a space and then the last name. | |
| GetUSTimeZone | US time zone for the number. | |
| IVRDuration | Unrounded IVR duration, calculated as the difference between the Call Duration and Transfer Duration values of the Transaction table. | |
| InteractionType | Type of interaction (for example, chat, email, or SMS). | |
| LCID Package ID | LCID package ID for the call. | |
| LanguageIs2ToS | Indicates if the language is Spanish for an interaction (yes: S). | |
| LastNameCommaFirst | Last name of the customer, followed by a comma and then the first name (without space) in quotation marks (" "). | |
| OpTransferFiller | Not used because the field is legacy. | |
| OperatorTransferDuration | Operator Transfer time, calculated as the difference between the Extra 4 and Transfer Duration values of the Transaction table. | |
| PPhone1Or2CallOutcome | Use the Custom SQL Expression field. | |
| PPhone1Or2CallOutcomeWithDefault | Use the Custom SQL Expression field. | |
| PatientPhone1 | Primary number of the transaction. | |
| Phone2 | Secondary number of the transaction. | |
| PhoneDialedDefaultPhone1 | Dialed number of an attempted call. If a call is not made, this field contains the Phone1 value of the Transaction table. | |
| PhonePosition | Position of the phone number in the campaign. | |
| ServiceType | Type of service (for example, outbound call, inbound SMS, or inbound chat). | |
| SkillName | Name of the service. | |
| State | Value in the Extra 7 field of the Transaction table. | |
| TerminationCategoryName | Category of the termination code specified by an agent when wrapping up the interaction. | |
| TerminationCodeName | Termination code for the interaction. | |
| TimezoneOfCallPlugin | Time zone of a call, identified by the first three digits of the dialed number. | |
| TotalRoundedDuration | Sum of rounded IVR duration and rounded Operator Transfer duration. | |
| Zip | Value in the Extra 11 field of the Transaction table. | |
| ZipCodeState | State to which the ZIP code belongs. | |
| Contact | Account | Account number of the contact. |
| Account Due Date | Due date. | |
| Account To Speak | Value in the Account field. This field can contain an alternate account number to be used by the IVR. | |
| Address 1 | Primary address of the contact. | |
| Address 2 | Secondary address of the contact. | |
| Amount To Speak | Amount required to speak. | |
| B Active | Indicates if the contact is active (active: 1; inactive: 0). | |
| Call Attempts Life Time | Number of call attempts that can be made on the contact in a lifetime. | |
| Call Attempts Today | Number of call attempts that can be made on the contact in a day. | |
| City | City of the contact. | |
| Client ID | Client ID. | |
| Country ID | ID of the country to which the contact belongs. | |
| Create Date | Date and time when the contact record is created. | |
| Create User | ID of the user who created the contact record. | |
| Department | Department of the contact. | |
| Description | Description of the contact. | |
| DOB | Date of birth of the contact. | |
| Do Not Contact | Indicates if the contact can be contacted (yes: 1; no: 0). | |
| Do Not Contact Today | Indicates if the contact can be contacted on the current day (yes: 1; no: 0). The value is reset when the day ends. | |
| Email Address | Email address of the contact. | |
| First Name | First name of the contact. | |
| Group ID | ID of the contact Group. | |
| Guarantor First Name | First name of the guarantor of the contact. | |
| Guarantor Last Name | Last name of the guarantor of the contact. | |
| Initial Load Campaign ID | ID of the campaign that is loaded first. | |
| Initial Load Date | Date and time when the contact is first loaded. | |
| Last Load Campaign ID | ID of the campaign that is loaded last. | |
| Last Load Date | Date and time when the contact is last loaded. | |
| Last Name | Last name of the contact. | |
| LV Account ID | LiveVox account ID of the contact. | |
| Modify Date | Date and time when the contact is modified. | |
| Modify User | Name of the user who modified the contact. | |
| Original Account Number | Original account number of the contact. | |
| Payment Balance | Payment balance of the contact. | |
| Phone 1 | Phone number in the first position in the contact. When the campaign is run, this field uses the number that is last dialed. | |
| Phone 10 | Phone number in the tenth position in the contact. | |
| Phone 2 | Phone number in the second position in the contact. | |
| Phone 3 | Phone number in the third position in the contact. | |
| Phone 4 | Phone number in the fourth position in the contact. | |
| Phone 5 | Phone number in the fifth position in the contact. | |
| Phone 6 | Phone number in the sixth position in the contact. | |
| Phone 7 | Phone number in the seventh position in the contact. | |
| Phone 8 | Phone number in the eighth position in the contact. | |
| Phone 9 | Phone number in the ninth position in the contact. | |
| Zip/Postal Code | ZIP/postal code of the contact. | |
| Salutation | Salutation for the contact. | |
| SSN | Social Security Number of the contact. | |
| State | State to which the contact belongs. | |
| Title | Title for the contact. | |
| Col1 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col10 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col100 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col11 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col12 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col13 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col14 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col15 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col16 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col17 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col18 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col19 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col2 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col20 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col21 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col22 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col23 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col24 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col25 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col26 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col27 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col28 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col29 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col3 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col30 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col31 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col32 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col33 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col34 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col35 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col36 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col37 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col38 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col39 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col4 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col40 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col41 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col42 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col43 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col44 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col45 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col46 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col47 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col48 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col49 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col5 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col50 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col51 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col52 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col53 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col54 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col55 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col56 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col57 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col58 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col59 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col6 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col60 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col61 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col62 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col63 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col64 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col65 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col66 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col67 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col68 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col69 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col7 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col70 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col71 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col72 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col73 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col74 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col75 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col76 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col77 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col78 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col79 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col8 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col80 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col81 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col82 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col83 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col84 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col85 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col86 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col87 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col88 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col89 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col9 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col90 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col91 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col92 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col93 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col94 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col95 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col96 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col97 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col98 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Col99 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Interaction | Account | Account number of the customer involved in the interaction. |
| Acct_Transaction_Id | Account transaction ID for the interaction. | |
| Agent Skill Id | Skill ID of the agent involved in the interaction (for example, English or Spanish). | |
| Agent_Id | ID of the agent involved in the interaction. | |
| Agent_Team_Id | ID of the agent team to which the agent involved in the interaction belongs. | |
| Answer_Type | Type of answer (for example, agent-initiated or system-generated). | |
| Attachment ID 1 | ID of the attachment associated with the interaction. | |
| Attachment ID 2 | ID of the attachment associated with the interaction. | |
| Attachment ID 3 | ID of the attachment associated with the interaction. | |
| Attachment ID 4 | ID of the attachment associated with the interaction. | |
| Attachment ID 5 | ID of the attachment associated with the interaction. | |
| COL1 | Value in the respective field of the contact table. | |
| COL10 | Value in the respective field of the contact table. | |
| COL11 | Value in the respective field of the contact table. | |
| COL12 | Value in the respective field of the contact table. | |
| COL13 | Value in the respective field of the contact table. | |
| COL14 | Value in the respective field of the contact table. | |
| COL15 | Value in the respective field of the contact table. | |
| COL16 | Value in the respective field of the contact table. | |
| COL17 | Value in the respective field of the contact table. | |
| COL18 | Value in the respective field of the contact table. | |
| COL19 | Value in the respective field of the contact table. | |
| COL2 | Value in the respective field of the contact table. | |
| COL20 | Value in the respective field of the contact table. | |
| COL21 | Value in the respective field of the contact table. | |
| COL22 | Value in the respective field of the contact table. | |
| COL23 | Value in the respective field of the contact table. | |
| COL24 | Value in the respective field of the contact table. | |
| COL25 | Value in the respective field of the contact table. | |
| COL26 | Value in the respective field of the contact table. | |
| COL27 | Value in the respective field of the contact table. | |
| COL28 | Value in the respective field of the contact table. | |
| COL29 | Value in the respective field of the contact table. | |
| COL3 | Value in the respective field of the contact table. | |
| COL30 | Value in the respective field of the contact table. | |
| COL31 | Value in the respective field of the contact table. | |
| COL32 | Value in the respective field of the contact table. | |
| COL33 | Value in the respective field of the contact table. | |
| COL34 | Value in the respective field of the contact table. | |
| COL35 | Value in the respective field of the contact table. | |
| COL36 | Value in the respective field of the contact table. | |
| COL37 | Value in the respective field of the contact table. | |
| COL38 | Value in the respective field of the contact table. | |
| COL39 | Value in the respective field of the contact table. | |
| COL4 | Value in the respective field of the contact table. | |
| COL40 | Value in the respective field of the contact table. | |
| COL41 | Value in the respective field of the contact table. | |
| COL42 | Value in the respective field of the contact table. | |
| COL43 | Value in the respective field of the contact table. | |
| COL44 | Value in the respective field of the contact table. | |
| COL45 | Value in the respective field of the contact table. | |
| COL46 | Value in the respective field of the contact table. | |
| COL47 | Value in the respective field of the contact table. | |
| COL48 | Value in the respective field of the contact table. | |
| COL49 | Value in the respective field of the contact table. | |
| COL5 | Value in the respective field of the contact table. | |
| COL50 | Value in the respective field of the contact table. | |
| COL6 | Value in the respective field of the contact table. | |
| COL7 | Value in the respective field of the contact table. | |
| COL8 | Value in the respective field of the contact table. | |
| COL9 | Value in the respective field of the contact table. | |
| Call Termination Code | Termination code for the call. | |
| Call_Connect_Time | Time at which the call connects. | |
| Call_Duration | Duration of the call. | |
| Call_Finish_Time | Time at which the call ends. | |
| Call_Recorded | Indicates if the call is recorded (yes: 1; no: 0). | |
| Call_Start_Time | Time at which the call is answered. | |
| Call_Type | Type of call (for example, manual or preview). | |
| Campaign_Id | ID of the loaded campaign. | |
| Carrier | Carrier used for the interaction/interaction attempt. | |
| Carrier 2 | Secondary carrier used for the interaction/interaction attempt. | |
| Clicker Agent ID | ID of the Clicker Agent involved in the interaction. | |
| Client_Filename | Name of the uploaded campaign that is run. The value in this field is the same as that in the Extra 10 field of the Transaction table. | |
| Client_Id | Service ID. | |
| Client_Record_Info_1 | First 50 characters in the Extra 15 field of the Transaction table. | |
| Client_Record_Info_2 | Client code. | |
| Confirm_Alternate_Number | Number provided by the customer during the interaction. | |
| Confirm_Approval_Code | Input provided by the customer through IVR. | |
| Confirm_Credit_Card_Exp_Date | Not used because the field is legacy. | |
| Confirm_Credit_Card_Number | Not used because the field is legacy. | |
| Confirm_Fax_Phone_Number | Not used because the field is legacy. | |
| Confirm_First_Id | Input provided by the customer through IVR. | |
| Confirm_Payment_Amount | Input provided by the customer through IVR. | |
| Confirm_Second_Id | Input provided by the customer through IVR. | |
| Custom_Code1 | Not used because this data is stored in the Custome Outcome 1 field of the Call Outcome table. | |
| Custom_Code2 | Not used because this data is stored in the Custome Outcome 2 field of the Call Outcome table. | |
| Custom_Code3 | Not used because this data is stored in the Custome Outcome 3 field of the Call Outcome table. | |
| Email Subject | Subject line of the email. | |
| Final_State | Final status of the call (for example, failed). | |
| From Number 2 | Caller ID. The value in this field is the same as that in the From_Number 1 field. | |
| From_Number1 | Caller ID for the interaction attempt. | |
| Input_Alternate_Fax | Input provided by the customer through IVR. | |
| Input_Alternate_Phone | Input provided by the customer through IVR. | |
| Input_Approval_Code | Input provided by the customer through IVR. | |
| Input_Bank_Account_Number | Not used because the field is legacy. | |
| Input_Bank_Account_Type | Not used because the field is legacy. | |
| Input_Bank_Routing_Number | Not used because the field is legacy. | |
| Input_Credit_Card_Exp_Date | Not used because the field is legacy. | |
| Input_Credit_Card_Number | Not used because the field is legacy. | |
| Input_Credit_Card_Sec_Code | Not used because the field is legacy. | |
| Input_Dob | Input provided by the customer through IVR. | |
| Input_Dynamic_Menu1 | Input provided by the customer through IVR. | |
| Input_Dynamic_Menu2 | Input provided by the customer through IVR. | |
| Input_Dynamic_Menu3 | Input provided by the customer through IVR. | |
| Input_First_Id | Input provided by the customer through IVR. | |
| Input_Id | Input provided by the customer through IVR. | |
| Input_Last_Dtmf_Pressed | Last input specified by the customer through IVR. | |
| Input_Not_Available | Input provided by the customer through IVR. | |
| Input_Payment_Amount | Input provided by the customer through IVR. | |
| Input_Second_Id | Input provided by the customer through IVR. | |
| Input_Ssn | Input provided by the customer through IVR. | |
| Interaction Text | Text messages of an interaction (for example, chat or SMS). | |
| Load_Date | Not used because this data is stored in the Last Load Date field of the Contact table. | |
| Lv_Call_Type_Id | Type of service associated with the interaction (for example, manual or preview). | |
| Lvtransaction_Type | Type of transaction (for example, callback, outbound, or SMS). | |
| Operator_Phone | Operator phone number assigned to the interaction. | |
| Original_Account_Number | Alternate account number of the customer. | |
| Phone_Dialed | Dialed number. | |
| Reserved1 | Voice talent used at the time of call. | |
| Reserved10 | Unknown (null for all calls). | |
| Reserved2 | Language ID. | |
| Reserved3 | Failure SIP status. | |
| Reserved4 | Logon ID of the agent. | |
| Reserved5 | Result from the carrier for SMS transactions. | |
| Reserved6 | Unknown (null for all calls). | |
| Reserved7 | Unknown (null for all calls). | |
| Reserved8 | Same as that in the Lvtransaction_Type field, for SMS transactions (empty for non-SMS transactions). | |
| Reserved9 | Date from a SIP header to show the cause of disconnected call (similar to the Sip_Failure_Reason_Header field). | |
| Rounded_Ivr_Duration | Total rounded IVR duration of the interaction. | |
| Rounded_Op_Duration | Rounded Operator Transfer duration. | |
| SMS Short Code | SMS short code used for the interaction. | |
| Screen Recorded | Indicates if the screen is recorded (yes: 1; no: 0). | |
| Sentiment | Not used; reserved for future use. | |
| Session_Id | Session ID for the interaction. | |
| Sip_Failure_Dial_Timeout | Indicates if a SIP failure is due to a dial timeout. | |
| Sip_Failure_Reason_Header | Reason for disconnection, calls not found, calling errors, or incomplete calls. | |
| Sip_Ringing_Received | Indicates if a ringing is heard when the number is dialed. | |
| Tfh_Result | LiveVox Result. | |
| Thread ID | ID of the interaction thread. | |
| Total_Agent_Hold_Count | Total number of times that an agent placed the call on hold during the interaction. | |
| Total_Agent_Hold_Duration | Total hold duration for the interaction. | |
| Total_Talk_Duration | Total talk duration of the interactiion. | |
| Total_Wrapup_Duration | Time taken by the agent to change the status after ending the interaction. | |
| Transfer Bridge Duration | Duration between a transfer attempt and the end of the transferred call. | |
| Transfer_Bridge_Time | Date and time when an audio connection is established between the agent and the customer. The time stamp is the same as that for the Transfer_Connect_Time value. | |
| Transfer_Call_Result | Result of a call transfer. | |
| Transfer_Connect_Time | Date and time when an audio connection is established between the agent and the customer. The time stamp is the same as that for the Transfer_Connect_Time value. | |
| Transfer_Duration | Duration between a transfer attempt and the end of the transferred call. | |
| Transfer_Finish_Time | Time at which the transfer ends. | |
| Transfer_Hold_Duration | Duration between the Transfer Hold Start Time and the Transfer Hold End Time. Transfer Hold Start Time is the time at which the first agent team-based routing is initialized (after pre-hold prompts). Transfer Hold End Time is one of the following: a. Transfer_Connect_Time value, if a bridge attempt is made. b. Time at which the hold result is OperatorNoAnswer. c. Time at which the call ends. | |
| Transfer_Start_Time | Time at which the transfer is initialized (before pre-hold prompts). | |
| Validation_No_Match | Not used because the field is legacy. | |
| Livevox Result | Live Answer | Indicates if the result is Live Answer (yes: 1; no: 0) |
| Not Connected | Indicates if the result is Not Connected (yes: 1; no: 0). | |
| Not Made | Indicates if the result is Not Made (yes: 1; no: 0). | |
| Operator Transfer | Indicates if the result is Operator Transfer (yes: 1; no: 0). | |
| Operator Transfer Successful | Indicates if the result is Operator Transfer Successful (yes: 1; no: 0). | |
| Result | Result of the call. | |
| Result Code | LiveVox Result code. | |
| Result Id | LiveVox Result ID. | |
| Schedule Callback | Active | Indicates if the scheduled callback is not made (yes: 1; no: 0). |
| Agent Id | ID of the agent assigned to the scheduled callback. | |
| Agent Skill Id | Skill ID of the agent assigned to the scheduled callback. | |
| Agent Team IDs | ID of the agent team to which the agent assigned to the scheduled callback belongs. | |
| Call Priority | Priority of the scheduled callback. | |
| Callback Phone Number | Phone number for which the callback is scheduled. | |
| Created Date | Date and time when the callback is scheduled (that is, when a Scheduled Callback entry is added). | |
| Scheduled Callback Time | Time for which the callback is scheduled. | |
| Scheduled Callback Timezone | Time zone for the number for which the callback is scheduled. | |
| Status | Indicates if the scheduled callback is completed (yes: 1; no: 0). | |
| Transaction | Account | Account number for the transaction. |
| Account To Speak | Same as the account number of your customer (that is, the value in the Account field). This field can contain an alternate account number to be used by the IVR. | |
| Acct Transaction Id | ID to identify the transaction for the account within the campaign. | |
| Alt Language 1 | Alternate language specified by the customer through the IVR. | |
| Alt Language 2 | Alternate language specified by the customer through the IVR. | |
| Alt Language 3 | Alternate language specified by the customer through the IVR. | |
| Amount 1 | Not used because the field is legacy. | |
| Amount 2 | Not used because the field is legacy. | |
| Amount 3 | Not used because the field is legacy. | |
| Amount 4 | Not used because the field is legacy. | |
| Amount 5 | Not used because the field is legacy. | |
| Amount 6 | Not used because the field is legacy. | |
| Amount To Speak | Alternate number/dollar amount used in the IVR. | |
| Attempt | Total number of attempts made to contact the customer. This value is the same as the total number of interactions in the Transaction table. | |
| Billing | Not used because the field is legacy. | |
| B Active | Indicates if the transaction is active (active: 1; inactive: 0). | |
| Call Connect Time | Same as the value in the respective field of the Interaction table. | |
| Call Duration | Duration of the call. | |
| Call Finish Time | Same as the value in the respective field of the Interaction table. | |
| Call Start Time | Same as the value in the respective field of the Interaction table. | |
| Campaign Id | ID of the loaded campaign. | |
| Client Id | Service ID associated with the call. | |
| Client Practice Id | Information about your subclients. | |
| Confirm Fax Phone Number | Not used because the field is legacy. | |
| Confirm Other Phone Number | Alternate number provided by the customer to identify them. | |
| Confirm Payment Amount | Amount confirmed to be paid by the customer. | |
| Date Modified | Date and time when the campaign is last modified. | |
| Days Due 1 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Days Due 2 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Days Due 3 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Days Due 4 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Days Due 5 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Days Due 6 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Days To Speak | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Discount Amount To Speak | Not used because the field is legacy. | |
| Discount Percentage To Speak | Not used because the field is legacy. | |
| Extra 1 | Logon ID of the agent. | |
| Extra 10 | Name of the uploaded/requeued campaign. | |
| Extra 11 | First five digits of the ZIP code for the transaction, used to determine the safe dialing hours based on the ZIP code-area code mismatch logic (if enabled by LiveVox). | |
| Extra 12 | Date of service. This field supports only a date-formatted value. | |
| Extra 13 | Address of the customer. | |
| Extra 14 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 15 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 16 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 17 | Area code for the primary phone number. | |
| Extra 18 | Date and time when the campaign is selected for reporting (post processing). | |
| Extra 19 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 2 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 20 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 3 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 4 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 5 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 6 | Extension of the agent. | |
| Extra 7 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 8 | Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location). | |
| Extra 9 | Time for the scheduled call back, represented in HH:MM:SS. | |
| Guarantor Firstname | First name of the guarantor of the customer who is called, or alternate name of the customer who is called. | |
| Guarantor Lastname | Last name of the guarantor of the customer who is called, or alternate name of the customer who is called. | |
| Input Other Phone Number | Alternate number provided by the customer through the IVR. | |
| Insurance Company | Additional information for Text-to-Speech (TTS) purpose. | |
| Insurance Type | Not used because the field is legacy. | |
| Language | Voice talent code for the IVR. | |
| Language Callback 1 | Not used because the field is legacy. | |
| Language Callback 2 | Not used because the field is legacy. | |
| Language Callback 3 | Not used because the field is legacy. | |
| Last Payment Date | Additional date information. | |
| Lead 1 | Not used because the field is legacy. | |
| Lead 2 | Not used because the field is legacy. | |
| Lead 3 | Not used because the field is legacy. | |
| Lead 4 | Not used because the field is legacy. | |
| Lead 5 | Not used because the field is legacy. | |
| Lead 6 | Not used because the field is legacy. | |
| Lead Credit Card Number | Not used because the field is legacy. | |
| Lead Other Fax Number | Not used because the field is legacy. | |
| Lead Other Phone Number | Not used because the field is legacy. | |
| Live Person | Not used because the field is legacy. | |
| Lvtransaction Type | Type of call (for example, inbound or outbound). | |
| Machine | Not used because the field is legacy. | |
| Minimum Payment Amount | Not used because the field is legacy. | |
| Not Available | Not used because the field is legacy. | |
| No Input | Not used because the field is legacy. | |
| Operator Phone | Operator phone number. For a manual service, this field uses the caller ID. | |
| Original Account Number | Original account number for the transaction. | |
| Outcome | Outcome of the attempts (for example, passed or failed). | |
| Patient Dob | Date of birth of the customer. | |
| Patient Email | Email address of the customer. | |
| Patient Firstname | First name of the customer who is called. | |
| Patient First Id | ZIP code of the customer who is called. | |
| Patient Lastname | Last name of the customer who is called. | |
| Patient Phone1 | Primary phone number associated with the account. | |
| Patient Phone2 | Additional phone numbers associated with the account, separated by the pipe character. | |
| Patient Second Id | ZIP code of the guarantor. | |
| Patient Ssn | Social Security Number of the customer. | |
| Phone Dialed | Number that is dialed as the last successful/unsuccessful attempt. | |
| Phone Update | 0 if the transaction is from an outbound campaign; null for inbound and manual transactions. | |
| Place Of Service Id | Subclient locations, used in conjunction with the Client Practice Id value. | |
| Practice Fax | Fax number. | |
| Practice Id | Subclient ID. | |
| Practice Phone | Callback phone number. | |
| Practice Phone Alternate | Caller ID. | |
| Queued | Used for internal purpose. | |
| Requeue Id | Requeue ID. | |
| Result1 | Default carrier; also indicates that a call is being placed and has not been reported yet. | |
| Result2 | Result of transaction (for example, successful or not made). | |
| Session Id | Session ID for the transaction. | |
| Template Id | Template ID of the matching campaign. | |
| Tfh Result | Result of the call as defined by LiveVox. | |
| Total Amount | Amount owed by the customer. | |
| Transaction Update | Used for internal purpose. | |
| Transfer Connect Time | Same as the value in the respective field of the Interaction table. | |
| Transfer Duration | Same as the value in the respective field of the Interaction table. |
| Include Page | ||||
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