Image AddedUser Training
...
...
...
Training on Demand series
...
help with quick and independent training for
...
administrative users of the LiveVox platform. These series cover available features and tools
...
that can be used used in the daily agent and campaign management.
| Info |
|---|
All training content is provided for information purposes only. You should test and confirm the proper |
...
functioning of all features before use in a production environment. |
...
Please expand selection below to view User training modules:
...
| Panel |
|---|
| titleColor | #FFFFFF |
|---|
| titleBGColor | #243356 |
|---|
| title | User Training Modules |
|---|
|
...
| Newtablink |
|---|
| alias | Login/Navigate/Adjust Views |
|---|
| url | https://drive.google.com/file/d/14aMCyjydmZqxiwVa_riWKS36rH85slfr/view?usp=sharing |
|---|
|
| Newtablink |
|---|
| alias | Help Tools |
|---|
| url | https://drive.google.com/open?id= |
|---|
|
|
...
| 1NzYQlDMo0ZF7vqIVLy1PCTjb7mb2eLbu |
|
|
...
| Hierarchy and Campaign Management | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
| 1xN0j1q0x6uHVMFT1qWadhNl4CB6mBg_ |
|
|
...
...
| Contact Manager Navigation/Campaign Build | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
| 1q0knS4RgxcGLmOioHUwqofBnTpZ4NQQS/view?usp=sharing |
|
|
...
...
| Agent Monitoring | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
| 1xXNozcJL4wqp9Jpda-INFA6TX5auwD5y/view?usp=sharing |
|
|
...
...
| Campaigns/Config Tab | | url | https://drive.google.com |
|---|
|
|
...
| /file/d/1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL/view |
|
| Newtablink |
|---|
| alias | Types of Services |
|---|
| url | https://drive.google.com/file/d/ |
|---|
|
|
...
| 12Ir6adRlaNkU09HfwVJQqWQ6tsA2VoYF/view?usp=sharing |
|
|
...
| Newtablink |
|---|
| alias | Service Groups |
|---|
| url | https://drive.google.com/open?id=1GvFItU7oeGc1TR_R3H_B2EwJP_Od0AVX |
|---|
|
|
...
| Strategy Editor | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
...
| fwnUSPPkckIq041A79s7p35PU/view?usp=sharing |
|
|
...
...
| Agent Administration | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
| 13jfAeiZLZ5UZ_ulwbed1nE5vtP0_r-1r/view?usp=sharing |
|
|
...
...
| ACD Reports | | url | https://drive.google.com/ |
|---|
|
|
...
| open?id=1Pai9_52LOqYNRBTTk0YnmK2PcDD2LiAu |
|
| Newtablink |
|---|
| alias | Campaign Reports |
|---|
| url | https://drive.google.com/open?id=1C0sQWU_fdb4FYw_VsmVEzXXZ4zUkCBka |
|---|
|
|
...
...
| Billing Reports | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
| 1ppyP8Z09qlVMXxhrGe8T9aJsFtW_ |
|
|
...
...
...
| Call Reports | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
| 1RRBqq2mTLLde-f-qnGD9x-nBjfqjybVs/view?usp=sharing |
|
|
...
...
| Inbound Reports | | url | https://drive.google.com/file/d/ |
|---|
|
|
...
...
| hUdKXjA3-njMzti5DxEYw3ewJBjtPlj/view?usp=sharing |
|
|
...
| Newtablink |
|---|
| alias | Analytics Report |
|---|
| url | https://drive.google.com/open?id=149zFPMqrXLqURoSCUbKJnHLPqHFzhKWV |
|---|
|
|
...