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titleWelcome to the LiveVox User Hub!

The LiveVox User Hub contains

Here you will find

helpful information about how to use LiveVox, features, training resources, and other key assets that

can make using LiveVox more effective. Currently, clients are on U12. If you haven’t upgraded, reach out to the Customer Care team today to take advantage of the new features and updates on the latest version of the LiveVox Portal.

help you use the LiveVox platform more effectively. 



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placeholderSearch User Hub

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Guides




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Administrative User Guides

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Learn about the features and tools on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal.

Agent Guides

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Understand the guidelines for accessing and using the LiveVox Agent Desktop.

User Roles and Permissions

Learn about the profiles and permissions available to access various sections of the LiveVox Portal.


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References




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Release Notes

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Infosheets

Learn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals.

Infosheets

Learn everything about a product, feature, or topic in a single document.

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LiveVox System Status

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Training

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Agent Training

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User Training

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Advanced Training

Understand the operational state of the LiveVox platform components.


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Training




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Introduction to LiveVox Portal

Learn how to log into the system, navigate the LiveVox Portal, and discover valuable resources to help you along the way.

Supervisor Basics

Become acquainted with how to efficiently manage your agents day-to-day in the LiveVox Portal.

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Agent Basics

Learn how to access and use the LiveVox Agent Desktop.




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titleLiveVox U13 - GA version

The LiveVox U13 version was released in October 2020 with new features that help reduce talk time, improve customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, contact the LiveVox Customer Care Team to take advantage of the new features and other updates on the latest version of the LiveVox Portal.



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titleLiveVox Customer Care
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If you have any questions or suggestions, or if you are facing any issues accessing content, contact the LiveVox Customer Care Team at customercare@livevox.com.



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