Image AddedUser Training
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Training on Demand series
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help with quick and independent training for
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administrative users of the LiveVox platform. These series cover available features and tools
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that can be used used in the daily agent and campaign management.
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All training content is provided for information purposes only. You should test and confirm the proper |
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functioning of all features before use in a production environment. |
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Please expand selection below to view Training Modules:
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| titleColor | #FFFFFF |
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| titleBGColor | #243356 |
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| title | User Training Modules |
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| Newtablink |
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| alias | Login/Navigate/Adjust Views |
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| url | https://drive.google.com/file/d/14aMCyjydmZqxiwVa_riWKS36rH85slfr/view?usp=sharing |
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| alias | Help Tools |
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| url | https://drive.google.com/open?id= |
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| 1NzYQlDMo0ZF7vqIVLy1PCTjb7mb2eLbu |
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| Hierarchy and Campaign Management | | url | https://drive.google.com/file/d/ |
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| 1xN0j1q0x6uHVMFT1qWadhNl4CB6mBg_ |
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| Contact Manager Navigation/Campaign Build | | url | https://drive.google.com/file/d/ |
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| 1q0knS4RgxcGLmOioHUwqofBnTpZ4NQQS/view?usp=sharing |
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| Agent Monitoring | | url | https://drive.google.com/file/d/ |
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| 1xXNozcJL4wqp9Jpda-INFA6TX5auwD5y/view?usp=sharing |
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| Campaigns/Config Tab | | url | https://drive.google.com/ |
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| file/d/1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL/view |
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| Newtablink |
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| alias | Types of Services |
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| url | https://drive.google.com/file/d/ |
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| 12Ir6adRlaNkU09HfwVJQqWQ6tsA2VoYF/view?usp=sharing |
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| Newtablink |
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| alias | Service Groups |
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| url | https://drive.google.com/open?id=1GvFItU7oeGc1TR_R3H_B2EwJP_Od0AVX |
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| Strategy Editor | | url | https://drive.google.com/file/d/ |
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| fwnUSPPkckIq041A79s7p35PU/view?usp=sharing |
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| Agent Administration | | url | https://drive.google.com/file/d/ |
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| 13jfAeiZLZ5UZ_ulwbed1nE5vtP0_r-1r/view?usp=sharing |
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| ACD Reports | | url | https://drive.google.com/ |
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| open?id=1Pai9_52LOqYNRBTTk0YnmK2PcDD2LiAu |
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| Newtablink |
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| alias | Campaign Reports |
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| url | https://drive.google.com/open?id=1C0sQWU_fdb4FYw_VsmVEzXXZ4zUkCBka |
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| Billing Reports | | url | https://drive.google.com/file/d/ |
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| 1ppyP8Z09qlVMXxhrGe8T9aJsFtW_ |
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| Call Reports | | url | https://drive.google.com/file/d/ |
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| 1RRBqq2mTLLde-f-qnGD9x-nBjfqjybVs/view?usp=sharing |
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| Inbound Reports | | url | https://drive.google.com/file/d/ |
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| hUdKXjA3-njMzti5DxEYw3ewJBjtPlj/view?usp=sharing |
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| Newtablink |
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| alias | Analytics Report |
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| url | https://drive.google.com/open?id=149zFPMqrXLqURoSCUbKJnHLPqHFzhKWV |
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