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title | Welcome to the LiveVox User Hub! |
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The LiveVox User Hub contains helpful information about how to use LiveVox, features, training resources, and other key assets that help you use the LiveVox platform more effectively. |
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size | large |
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placeholder | Search User Hub |
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Guides
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User Roles and Permissions
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Guides
Image Removed | Administrative User GuidesImage Removed | Agent Guides Image Removed | User Roles and Permissions Image Removed
References
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Training
Image Removed | Agent Training Image Removed | User Training Image Removed | Learn about the features and tools on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal. |
| Understand the guidelines for accessing and using the LiveVox Agent Desktop. |
| Learn about the profiles and permissions available to access various sections of the LiveVox Portal. |
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References
| Learn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals. |
| Learn everything about a product, feature, or topic in a single document. |
| Understand the operational state of the LiveVox platform components. |
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Training
Image Added | Learn how to log into the system, navigate the LiveVox Portal, and discover valuable resources to help you along the way. |
| Become acquainted with how to efficiently manage your agents day-to-day in the LiveVox Portal. |
Image Added | Learn how to access and use the LiveVox Agent Desktop. |
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title | LiveVox U13 - GA version |
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The LiveVox U13 version was released in October 2020 with new features that help reduce talk time, improve customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, contact the LiveVox Customer Care Team to take advantage of the new features and other updates on the latest version of the LiveVox Portal. |
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title | LiveVox Customer Care |
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Advanced Training Note |
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If you have any questions or suggestions, or if you are facing any issues accessing content, contact the LiveVox Customer Care Team at customercare@livevox.com. |
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