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Release Notes  

LiveVox U12 Early Adoption Release Notes




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Overview

This document provides a high-level an overview of the new features and enhancements included in LiveVox U12. For information related to APIto existing features of the LiveVox Agent and User Portals in the LiveVox 12 Early Adoption release.

Info
  • For information about the application programming interface (API), see the Developer Portal.
  • For updated
User
  • Users Roles and Permissions, see the User Hub.


Note
  • For this version of the LiveVox platform to function properly, you must permit traffic to and from the following
web addresses must be permitted
supported browser versions for
  • the following browsers support the LiveVox
Voice
  • Portal
are
  • (LVP):
    • Internet Explorer 11
    • Latest version of
Mozilla Firefox 
    • Google Chrome
    • Latest version of
Google Chrome
    • Microsoft Edge
    • Latest version of
Microsoft Edge

To log in to the LiveVox Voice Portal, follow this procedure:

panel
    • Mozilla Firefox
  • Before you log on to LiveVox after it is upgraded, you must clear cache, cookies, and history.

Logging on to LVP

To log on to LVP:

  1. Go to the LiveVox login
screen
  1. site using a link
that
  1. whose format is similar to
one of
  1. the following links, which are provided by LiveVox:

  2. Enter

your Client Code, which

  1. values in the following fields.

    FieldDescription
    Client CodeEnter the client code that is provided by LiveVox.
    User NameEnter your
User Name (that is, the
  1. login ID
)
  1. .
    PasswordEnter your
Password
  1. password.
Click


  2. Click LOGIN.
Note

Before you log in to LiveVox after upgrading it, you must to clear your cache and cookies and delete the old login links.

End of Support Announcements

With the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported:


Info
iconfalse
titleEnd-of-Support Dates
  • The end-of-support date for
platform
  • version 9 is February 29, 2020.
After
  • The end-of-support date for version 8 is August 31, 2019
, LiveVox no longer supports version 8.
  • .
  • The end-of-support date for version 7 is
After
  • March 31, 2019
, LiveVox no longer supports version 7
  • .
 After
  • The end-of-support date for versions 6 and 5 is October 30, 2018
, LiveVox no longer supports versions 5 and 6
  • .
  • As LiveVox continues to develop standard desktop offerings, custom JSP Integrations will are no longer be supported in U12. Your Therefore, your custom desktops will need to must be converted to the new U-CRM Desktop that, in conjunction with U-Script, will support supports what previously had been supported through a custom integration. 
  • The Agent Registration Microsoft based " .NET " application will is no longer be supported in U12. Your custom .NET Agent Registration desktops will need to must be converted to the new LiveVox Agent Desktop Native (ADN) application prior to the U12 upgrade.

It is recommended that you migrate to the latest version of LiveVox release. 

Info

To request an upgrade, contact the

Client Services team at client-services@livevox.com. 

LiveVox Customer Care Team.

New in U12

Support Contacts

LiveVox Customer Care

24-Hour Support Customer Care Line: (888.) 477.-3448
Support LiveVox Customer Care Email: support@livevoxcustomercare@livevox.com

 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third-party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

For Internal and Client Use Only

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