Image AddedUser Training
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Training on Demand series
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help with quick and independent training for
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administrative users of the LiveVox platform. These series cover available features and tools
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that can be used used in the daily agent and campaign management.
Info |
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All training content is provided for information purposes only. You should test and confirm the proper |
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functioning of all features before use in a production environment. |
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Tip |
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This training is based on LVP version 3.2 |
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titleColor | #FFFFFF |
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titleBGColor | #243356 |
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title | User Training Modules |
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Login/Navigate/Adjust Views | url | https://drive.google.com/file/d/ |
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riWKS36rH85slfr/view?usp=sharing |
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To view individual modules, please expand selection below:
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title | User Training Modules |
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alias | Help Tools |
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url | https://drive.google.com/open?id= |
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1NzYQlDMo0ZF7vqIVLy1PCTjb7mb2eLbu |
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Hierarchy and Campaign Management | url | https://drive.google.com/file/d/ |
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1xN0j1q0x6uHVMFT1qWadhNl4CB6mBg_ |
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Contact Manager Navigation/Campaign Build | url | https://drive.google.com/file/d/ |
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1q0knS4RgxcGLmOioHUwqofBnTpZ4NQQS/view?usp=sharing |
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Agent Monitoring | url | https://drive.google.com/file/d/ |
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1xXNozcJL4wqp9Jpda-INFA6TX5auwD5y/view?usp=sharing |
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Campaigns/Config Tab | url | https://drive.google.com |
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/file/d/1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL/view |
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alias | Types of Services |
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url | https://drive.google.com/file/d/ |
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12Ir6adRlaNkU09HfwVJQqWQ6tsA2VoYF/view?usp=sharing |
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Newtablink |
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alias | Service Groups |
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url | https://drive.google.com/open?id=1GvFItU7oeGc1TR_R3H_B2EwJP_Od0AVX |
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Strategy Editor | url | https://drive.google.com/file/d/ |
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fwnUSPPkckIq041A79s7p35PU/view?usp=sharing |
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Agent Administration | url | https://drive.google.com/file/d/ |
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13jfAeiZLZ5UZ_ulwbed1nE5vtP0_r-1r/view?usp=sharing |
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ACD Reports | url | https://drive.google.com/ |
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open?id=1Pai9_52LOqYNRBTTk0YnmK2PcDD2LiAu |
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alias | Campaign Reports |
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url | https://drive.google.com/open?id=1C0sQWU_fdb4FYw_VsmVEzXXZ4zUkCBka |
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Billing Reports | url | https://drive.google.com/file/d/ |
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1ppyP8Z09qlVMXxhrGe8T9aJsFtW_ |
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Call Reports | url | https://drive.google.com/file/d/ |
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1RRBqq2mTLLde-f-qnGD9x-nBjfqjybVs/view?usp=sharing |
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Inbound Reports | url | https://drive.google.com/file/d/ |
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hUdKXjA3-njMzti5DxEYw3ewJBjtPlj/view?usp=sharing |
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url | https://drive.google.com/open?id=149zFPMqrXLqURoSCUbKJnHLPqHFzhKWV |
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