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- Double-click on a task.
- Click
to listen to the recorded call. - Click
to download the audio file. - Click Transcript, Analysis, Information, Metadata,or Interaction Intents as required view more details.
- Use the Actions Panel on the right to narrow the details of the call to a required criteriacriterion. Use the Keyword List drop-down or Keyword field.
- Select Customer, Agent or Either option using the radio button.
- Click Search.
| Info | ||
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The Tags panel lists all the tags associated with the arbitration task and the Comments panel list all the comments documented for the task. |
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