U19 Pop-Out Help

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If KB is added to a web widget, before deciding to chat with an agent, your customers can attempt to find the information they need by using relevant KB articles, which appear as they type their message in the text box of the web widget. 

Info
  • For information about how to add KB to an Agent Desktop, see the Designer Guide.
  • For information about how to add KB to a web widget, see the Web Widget section of the LiveVox Administrative User Guide.

You can configure KB through the Knowledge Base section of the Configure tab. This section contains the following subsections:

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