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The Visual tab displays contact flow of the selected message in a graphical form. This is a visual representation of the information from the General tab.  You can navigate to the desired section of the contact flow and view the specific modules and connectors used to create the message. By clicking on a specific module, you can view the Properties, Message Properties, Contact Flow Properties, and Connectors for the module on the right panel. Double-click on a specific module to update Message Properties for the module.

To edit an existing message, double-click the message row in the Messages window. The Edit Message window appears.

For information about common properties, see the Message Properties Supplemental page. 

• Visual Tab: displays the contact flow of the selected message in a graphical form. This is a visual representation of the information from the General tab.  You can navigate to the desired section of the contact flow and view the specific modules and connectors used to create the message. By clicking on a specific module, you can view the Properties, Message Properties, Contact Flow Properties, and Connectors for the module on the right panel. Double-click on a specific module to update Message Properties for the module.
• General Tab: displays a list of properties and their property value for the selected message. Clicking on the selected property allows you to update the property value.
• Associated Entities Tab: shows which services have the selected message assigned.
• Change History Tab: tracks and displays the changes made to the Messages.
• Raw Format Tab: displays the raw format of all of the messages available.

To edit the properties of individual message components:

1. In the General tab, double

Individual components are edited using different "Properties."  Many common properties are explained on the Message Properties Supplemental page. You can edit messages from the General tab or within the visualizer (Visual tab).

1. Double-click the property value to be adjusted to open .
   
   1. If it is a phrase, the Phrase Selector
   . The Phrase Selector screen
   1. window appears.
   1. Modify the existing phrase using the options
   from
   1. in the Phrase Selector:
2. Add Phrase – Adds a new phrase
1. • Verbiage – Click to search for verbiage in the database and add it to your collection in the Phrase selector window. The sequence of verbiage in the collection determines what your final phrase will read like.
   • Variable – Add a system, contacts, or contact flow
Add Variable – Add new
1. • variable to a new or existing phrase
3. Change – Replace selected phrase
Remove – Removes selected phrase
1. • .
   • Move up – Moves selected phrase up one space. Use this option to move the selected verbiage to the desired place in the message sequence.
   • Move down – Moves selected phrase down one space
1. • Quick Message Edit - View the final phrase as a collection of file names
   • Phrase Description - View the final phrase in plain text
     Click Ok to save the phrase and return to the General tab. 
2. If the property is a variable, choose between the available variable values or enter a value in the field, or click the ellipsis to access the Expression Builder and add a variable.

The platform LiveVox created phrases with numeric file names starting with 1_, as displayed in the Quick Message Edit box, play playing only the visible phrase. Phrases with something other than 1_ will play the phrase and then a database location. These are Series prompts.  Use a 1_ series (or your custom audio) followed by a variable from the Add Variable UI to get the same effect.

After the messaging changes are complete, click the OK button. The new phrase is in green color. Before using the new messages, the Message must be processed with the following:

.

If a new Message was created to keep from impacting other services, assign the new Message prior to before testing. Open the Services section and go to the Messaging tab. Double-click the Message's Property value, select the new Message from the drop-down, tap the Enter key, and click Save.

After the messaging changes are complete, click Save. The new phrase appears in the Messages window. Before using the new message, you must test, validate, and deploy it.

To delete the selected message, hover on a message in the Messages window and click the Delete buttonicon.

Click the Test Call button to To launch a test call widget, hover on a message row and click the Test Call/Email icon. The test call widget allows you to select a service and add a contact number to generate a test call.

Click Deploy after you make the changes to put the message into production. This action compiles recordings into a string and assigns the new string to the message.

1. .