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A call center is useful for segregating data (book of business) or physical agents. Separate call centers can ease management and reporting. The Call Centers Center settings of the LiveVox Portal (LVP) platform enable you to modify the settings for a call center.

Info

For a service, the settings at the service level supersede those at the call center level.

The Call Centers window displays a list of all call centers. To modify the settings of a call center, double-click the row displaying the call center.

The following details are available for a call center.

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titleGeneral
  • Call Center ID: Unique identifier code assigned by LiveVoxthe platform.
  • Name: Name of the call center.
  • Manager: Name of the individual who manages the call center.
  • Billing System: Information for tracking purposes.
  • Business Unit: The business unit that you want to associate with the call center. You can define the business unit from Configure > Services > Business Unit.

  • Default Input Filter: Format with which the campaign records are filtered. 

    Info

    If a filename pattern is not used, the default input filter is used for filtering campaign records.

  • Default Agent Phonebook: Phonebook assigned to the call center.

  • Call Center Open: Indicates if the services associated with the call center operate.

    Info

    This feature is available only in conjunction with the settings enabled by LiveVoxthe platform.

  • Created By: Name of the individual who created the call center.
  • Last Modified By: Name of the individual who last modified the call center.

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