If enabled, the Clicker Efficiency Report allows to understand understanding which clicker agents are the most efficient for HCI-type services. It provides report of agents It provides report of agents based on the amount number of clicks and clicks and calls launched in an average hour.
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| title | Generate Report and Results: |
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Report columns and sequence can be easily modified to provide you with a report view that is important to your business operation. | Expand |
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| title | Column Customization |
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| - Click the cog icon in the upper right of the Results panel.
- Place a checkmark to the right of the field you want to be displayed and unchecked for those to be hidden. See below the Generate Report section for more information on available fields in the report.
- Re-sequence the displayed fields by selecting a column and moving it up or down using the appropriate button.
- Choose which field to use for ordering the displayed information from the Sort Order drop-down.
- If you prefer ascending order, select the Ascending checkbox.
- Click OK to update the view.
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| After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The generated report contains the following result columns: - Call Center - The call center associated with the agent
- Service Name - The HCI service on which the agent was logged in
- Date - Date of an agent session
- Agent - Logon ID of an agent
- Name - First and Last Name of an agent
- Clicks - Total number of HCI or HTI clicks for the agent session
- Login Time(Hours) - Total amount of time the agent was logged in for a session listed as Hour: Minutes: Seconds
- Productivity Hour - HCI HCI or HTI Clicks divided by Login Time
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- To export the generated report, click the Export button (next to the Generate Report button) and select the required option of file type. The available options are PDF, Excel, CSV.
- To print the generated report, click the Print button (next to the Export button). The generated report opens in another tab. Select the details for printing the report and click the Print button.
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