Call Center ID: Unique identifier code assigned by LiveVox.
Name: Name of the call center.
Manager: Name of the individual who manages the call center.
Billing System: Information for tracking purposepurposes.
Business Unit: The business unit that you want to associate with the call center. You can define the business unit from Configure > Services > Business Unit.
Default Input Filter: Format with which the campaign records are filtered.
Info
If a filename pattern is not used, the default input filter is used for filtering campaign records.
Default Agent Phonebook: Phonebook assigned to the call center.
Call Center Open: Indicates if the services associated with the call center operate.
Info
This feature is available only in conjunction with the settings enabled by LiveVox.
Created By: Name of the individual who created the call center.
Last Modified By: Name of the individual who last modified the call center.
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Emergency Services
Note
The Emergency Services feature comes at an additional cost. It requires configuration at the Call Center level and is intended for agent use only. Transfers of customers to 911 is not supported. Contact your Account team to enable this feature.
Phone Number: Phone numbers that are not assigned to any service or agents.
Street Number: Street number where the call center is located.
Apartment, suite, unit, floor, etc: Name of the apartment, suite, unit, floor where the call center is located.
Street Name: Name of the street where the call center is located.
City: Name of the city in which the call center is located.
State: Name of the state in which the call center is located.
Zipcode: Zipcode of the city in which the call center is located.