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Introduction

LiveVox Communicator (LVC) integrates seamlessly with the LiveVox communication platform and virtually eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.

provides you the necessary tools to obtain maximum efficiency from the LiveVox platform. This document describes the features and functionality of the LiveVox Communicator (LVC) 3.15 (LVC) tool and explains how to use it.

Prerequisites

To use LVC version 3.15, you must be an existing NA3, NA4, or NA5 customer.

System Requirements

 For a smooth LVC experience, your system must have Internet connectivity and adhere to the following minimal configuration:.

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1. Save the installation file locally.

2. Run the installation file.
   

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   Unless an issue arises, do not modify the default values for installation.

   
   

3. When the installation is complete, run LVC.
   

   Note
   When you run the program is run for the first time, if prompted, allow your firewall to unblock LVC. To function properly, LVC needs full access to your system. For installation switches, contact the LiveVox VoIP Implementation Team or the LiveVox Customer Care Team.

   
   

Getting Started

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LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.

Starting LVC

When LVC is started, you are prompted to specify your logon credentials, which are provided by LiveVox. These credentials are required to fetch the configuration specific to you from LiveVox.

LVC is automatically configured after the authentication is complete.

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When logging on to LVC, if you had selected the Remember my username and password or Log me automatically checkbox but would now like to disable it, perform the following steps:

1. Exit LVC.
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2. Ensure that hidden files and folders are displayed:
   1. Go to Start > Control Panel > File Explorer Options >  > Show hidden files and folders.The File Explorer Options window appears.
   2. Select the Show hidden files, folders, and drives option.
   3. Clear the Hide extensions for known file types and Hide protected operating system files (Recommended) options.
   4. Click Apply, and then click OK.
3. Access the Run app, and then open the Appdata folder.
   
   
4. Go to Roaming > LiveVox-Communicator, and then delete the Config xml file.
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5. Restart LVC.

Installing TLS Certificate

LVC supports secure communication using Session Initiation Protocol (SIP) over Transport Layer Security (TLS) and encrypted Real-time Transport Protocol (RTP).  To To enable this feature, you will need to install the appropriate TLS certificate file provided to you by the LiveVox technical team.

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Technical Team. To do so, create a folder named tls on the C

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drive, and then copy the certificate file to the

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new folder.
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Using

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LVC 

Once After the authentication and configuration are complete, the your phone is ready and you are able to place calls to thethe LiveVox platform. 
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Among Among the options available options on the communicator is the Dialpad on LVC are a dialpad (Image Added) for dialing into LiveVox, a History tab for the History tab to view the recently dialed numbers, and a the Calls tab to display the current call.  The Contacts tab has been disabled. 

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Audio Wizard

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The Audio Wizard is an automated audio set-up tool that will configure configures and test tests your Speakers speakers and Microphone settings. Camera configuration is not required.  Select microphone settings. To use this tool, in the Audio wizard window, select the correct device from the displayed list of devices, then select click Start the test, and then follow the instructions on that appear in the screen.  Once configured and testedwindow. After you complete the configuration and testing, click OK to save the settings.
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Preferences Menu Options

 The Preferences window is where you edit Audio enables you to update the audio devices and General general options. LiveVox has grayed out all options disabled any option involving connection to the platform, which automatically update updates as LiveVox updates your settings.

You do have the freedom to change audio devices should You can, however, update the audio devices if you need to change headsets, microphones, and sound cards.  You You can also change the way LVC behaves on the a local machine.
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• SIP, IAX & , and XMPP Accounts: 

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• Out of the three options, only SIP is relevant and supported.

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• However, all options are

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• disabled to minimize

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• any typographical errors that

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• could occur when

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• specifying the account information.

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• All accounts are configured remotely and

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• locked, allowing LiveVox full provisioning control over the

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• softphone.

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• Audio Devices

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• : Can be modified to reflect your audio requirements.

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• From the

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• menu, change audio devices and enable/disable

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• echo cancellation.

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• General Options

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• : Enables you to change how LVC behaves.

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• The following options

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• are available:

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• • Start Minimized
  • Minimize to tray
  • Minimize on close
  • Start LiveVox Communicator when you log in
  • Always on top
  • Show tip of the day (currently disabled)
  • Check for updates automatically

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• Popup Notifications

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• : Enables you to customize what notifications you would like to receive. For example, you can enable/disable a system tray popup when you lose

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• the Internet connection or if an audio device

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• is disconnected.

Exiting

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LVC

 To exit LVC, you may either:

• Click Settings > Exit located on the LiveVox Communicator menu bar
• Press Alt + F4 on your keyboard

Help

Diagnostics

can perform one of the following steps:

• On the LVC menu bar, go to Settings > Exit.
• On your keyboard, press Alt + F4 

Help

Diagnostics

The Diagnostics options appear when you go to The Diagnostics option appears under Settings > Preferences > Advanced > Diagnostic.  The purpose of a Diagnostics option is These options enable you to create a debug log file which that contains essential information about LVC actions and behavior in case of bugs and crashes.  The The debug log file is stored in the LVC installation folder (e.g. for example, C:\Program Files\LiveVox Communicator).
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Help Menu

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LVC Help menu allows enables you to: 

• Check for a new version (currently disabled).
• Download the Quick Start manual (currently disabled).
• Visit our website (only available for some versions of LVC).
• Show log dialog.
• Enable debug log.
• Report a problem.
• About

 

• Learn about LVC.

Report a Problem

This feature allows option enables you to easily report a problem that you may have experienced while using LVC.  Clicking Clicking this option will bring up displays the default mail client ready to send a report email to support@livevox customercare@livevox.com. 

Please note that issues should first be reported to your local IT department.

When mailing the LiveVox support team, please When sending an email to the LiveVox Customer Care Team, ensure that you provide a brief description of your actions before the LVC problem took placeoccurred.

About

About

This option enables you to view The About window shows information about the current version of LVC , as well as and the revision number of the library that it uses.