Training Hub

Page tree

Versions Compared

Old Version 1

changes.mady.by.user Shankar Manjunath

Saved on

compared with

New Version Current

changes.mady.by.user Manisha Hegde

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Section


Column
width20%

Image RemovedImage Added

Livesearch
spaceKeyTH

Return to User Hub

Page Tree
expandCollapseAlltrue
rootLiveVox U12 Release Notes


Image Removed
Column
width80%


Release Notes  
LiveVox U12

Tip
iconfalse

Table of Contents
maxLevel2
minLevel2

Overview

This document provides an overview of the new features and functionality, and enhancements to existing features included in LiveVox U12. Components/Versions included in this release are ACD 12.0, LVP 12.0, Reporting 12.0, API 12.0. 
For API, related information of the LiveVox Agent and User Portals in the LiveVox U12 release.

Info
  • For information about the application programming interface (API), see the Developer Portal.
For updated User Roles and Permissions
  • For information about user roles and permissions, see the User Hub.


Note
  • For this version of the LiveVox platform to function properly, you must permit traffic to and from the following
web addresses must be permitted

    •  (to share usage statistics on LVP)

    • pendo-static* (to share usage statistics with LiveVox and display notifications on LVP)

ajax.googleapis.com

  • Unless stated otherwise,
supported browser versions for
  • the following browsers support the LiveVox
Voice
  • Portal
are
  • (LVP):
    • Internet Explorer 11
    • Latest version of
Firefox 
    • Google Chrome
    • Latest version of
Chrome
    • Microsoft Edge
    • Latest version of
Edge
    • Mozilla Firefox
  • Before you log in to LiveVox after it is upgraded, you must clear cache, cookies, and history.

Logging in to LVP

To log into the LiveVox Voice Portal: in to LVP:

  1. Go Navigate to the LiveVox login site using one of the links similar to those below (a link whose format is similar to the following links, which are provided by LiveVox):

  2. Enter values in the following fields.

    FieldDescription
    Client Code
    (
    Client code provided by LiveVox
    )
    .
    Enter
    User Name
    (Login
    Your logon ID
    )
    .
    Password
    Enter
    Your password.


  3. Click LoginLOGIN.
Note

Once you upgrade to the new version, do not forget to clear existing cache and cookies and delete old login links before logging into LiveVox.

End of Support Announcements

With the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported:

  • The end of support date for platform version 8 is August 31, 2019.
  • After March 31, 2019, LiveVox no longer supports version 7. 
  • After October 30, 2018, LiveVox no longer supports versions 5 and 6.
Customers are encouraged to migrate to the latest LiveVox release. New releases information is available for review in the User Hub. To request an upgrade, contact Client Services team at client-services@livevox.com. 

End of Support Announcements

Info
iconfalse
titleEnd-of-Support Dates
  • The end of support date for version 11 is December 30, 2020.
  • The end-of-support date for version 10 is August 30, 2020.
  • The end-of-support date for version 9 is February 29, 2020.


Note
  • Custom JSP integration is not supported since U11. If you are still using a custom desktop, prior to the U12 upgrade, your desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script, supports what had been previously supported through a custom integration. For assistance, contact the LiveVox Customer Care Team. 
  • The Agent Registration Microsoft-based .NET application is not supported since U12. If you are still using a custom .NET Agent Registration desktop, prior to the U12 upgrade, your desktop must be converted to the new LiveVox Agent Desktop Native (ADN) application. For assistance, contact the LiveVox Customer Care Team. 

It is recommended that you migrate to the latest version of LiveVox. 

Info

To request an upgrade, contact the LiveVox Customer Care Team.

New in U12

Support Contacts

LiveVox Customer Care

24-Hour Support Customer Care Line:(888.) 477.-3448
Support LiveVox Customer Care Email: support@livevoxcustomercare@livevox.com


 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

For Internal and Client Use Only



Noprint