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The chat invitation message appears in a pop-up window to your customers on your website. They can accept or decline the chat invitation by using the Chat Now or Maybe Later button in the window. When they click the former button, a chat window appears and they are connected with a bot or an agent. When they click the later button, the chat invitation is closed. They can, however, initiate a chat if needed by using the web widget launcher on your website.

Examples

• If you want to initiate a chat when a customer has spent a minute or more browsing your products on the webpage whose address is www.livevox.com/products, you can create a rule with the following attributes:
  • Name: Invite to buy
  • Invitation
    • Title: Looking for something?
    • Department: Sales
    • Prompt: Do you need help finding one of our products?
  • Condition
    • Evaluation strategy: Match all conditions 
    • Variable, Operation, and Value:
      • Current URL = www.livevox.com/products
      • Time On Current Page >=60

• If you want to initiate a chat when a customer visits your website from a webpage whose address contains FAQ or if they spend more than two minutes on your website, you can create a rule with the following attributes:
  • Name: Invite to get support
  • Invitation
    • Title: Help is here
    • Department: Support
    • Prompt: Would you like to talk to our support department?
  • Condition
    • Evaluation strategy: Match any conditions 
    • Variable, Operation, and Value:
      • Time On Site > 120
      • Referral URL Contains FAQ

Creating a Rule

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