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The LiveVox Portal (LVP) is a browser-based application that allows you to organize and customize your contact center (known as Call Center on LVP) data to meet the needs of your business. As an administrator or a manager (supervisor), you can use LVP for system configuration, user and data management, performance monitoring, and reporting. In addition, you can access compliance tools, listen to recorded calls, and monitor the platform and agents. 

Info
  • Agents can log in to the agent version of the portal called the Agent Desktop or access LiveVox features from a desktop application called Agent Desktop Native (ADN).
  • For information about the Agent Desktop, see the Agent Guides section in the Product Documentation Library.
  • For information about ADN, see the Agent Desktop Native Installation topic in the Infosheets section in the Product Documentation Library.

Audience

This guide is intended for the individuals who are responsible for the management of contact centers or the administration of contact center technology. For more information, see URP in the Product Documentation Library.

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