LiveVox Unified Analytics dashboards display insights from individual key performance indicators (KPIs). You can use the dashboards to perform activities, such as tracking changes to your key performance indicators (KPIs), setting email alerts, and viewing changes to KPIs in graphical form and so on. You You can use KPIs to evaluate whether you have met your performance objectives. For example, you can use KPIs to track the total number of inbound calls and the average speed of answering those calls.
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- Create or add an insight. An insight represents an analytical view of your data such as total number of inbound calls per hour. You can create insights before creating a dashboard, see Creating an Insight or add an existing insight while you are creating a dashboard, see Adding an Insight.
- Add KPIs to the insight.
- Add filters to view KPIs for a specific period.
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