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Expand
titleGenerate Report and Results:


Expand
titleGenearte Generate Report

After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The following fields are available as report columns:

  • Date: Date when the email message was sent.
  • Call Center: Name of the call center.
  • Service: Name of the service.
  • Total number of Email: Cumulative count of emails in the Outbound Email and Inbound Email columns.
  • Outbound Email: Total number of outbound email messages.
  • Inbound Email: Total number of inbound email messages.
  • Mass Email: Outbound email messages that have the Campaign Type as EMAIL.
  • Agent Email: Outbound email messages that have the Campaign Type as MANUAL_EMAIL and Agent ID in the interaction.
  • Transactional Emails: Outbound email messages that have the Campaign Type as MANUAL_EMAIL and no Agent ID in the interaction.
Additional Buttons 
  • To export the generated report, click the Export button (next to the Generate Report button) and select the required option of file type. The available options are PDF, Excel, CSV.
  • To print the generated report, click the Print button (next to the Export button). The generated report opens in another tab. Select the details for printing the report and click the Print button.

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