After you add the content in to the Library, you can easily determine the training needs of agents and agents and assign one or more items to an agent. E-Learning Assignment allows you to search for the appropriate training material from the Content Library. This assignment of the e-Learning module creates an e-Learning task in the Work Queue of the selected agent.
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| title | Create a new E-Learning Assignment |
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To create a new E-Learning Assignment: In the Task Editor(New Task) window, Specify values in the following fields.
Field | Description |
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Task Name | Provide a name for the task. | | Category | Select a relevant category. | | Description | Enter the description. | | Priority | Select a priority. | | Due Date | Enter the due date in MM/DD/YYYY or select | | Status | Shows the status of the Assignment. | | Content | Shows the available content | | Assigned To | Shows the list of the assigned content. |
- On the Content section, click Manage Content.
The Manage Content window appears. - Move the Content from the Available section to the Selected section.
- Click Accept.
- On the Assigned To section, click Assign Agents.
The Assign Agents window appears. - Move the Content from the Available section to the Selected section.
- Click Accept.
- Click Save and Publish.
A new e-learning assignment is created.
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