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To edit a category:

1. Navigate to SpeechIQ >Agent Assist > Action Rules.
2. Click to edit the categories.
   Navigate to The Categories List page (SpeechIQ >   Agent Assist > Categories.
   The Categories List page >  Categories) is displayed. All the available categories are displayed on this page.
3. Click to search for a specific category.
4. To create a new category, click .
   The Category window is displayed.
5. Enter a name in the Category field.
6. Select the Active check box to make the category active. You can use only active categories when creating a rule.
7. Click Save.