...
- Agent Term Code Groupings
- Grouping names correspond to the back-end LiveVox Result associated with the agent code that can be seen from the Termination Codes section.
- All agent-assigned codes will start with 'AGENT'
- System Codes
- Grouping names appear the same as those on the Real Time Report.
- Call Statistics
- Total Connected Calls - Total of all live party or machine (answering machine, fax, etc) connections
- % of Connected Calls - The percent to which this service contributed to the overall listed service's connected calls (a relative comparison)
- Successful Operator Transfers
- Failed Operator Transfers
...