After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The generated report will have the following result columns: - Actor - Specifies the name of the Agent or User who interacted with the recording.
- Actor Type - Specifies if the Actor is an Agent or User.
- Name - Displays the name of the contact.
- Service - The service on which the call was recorded.
- Account - The account number associated with the recording.
- Phone - The phone number for the recorded call.
- Agent - The agent who recorded the session.
- Session - Displays the session ID for screen recording and Object ID for call recordings.
- Date - Date when the call or screen recording was performed.
- Transfer Connect - The time at which the call was initially transferred in Hours: Minutes: Seconds.
- Transfer End - The time at which the call transfer was terminated in Hours: Minutes: Seconds.
- Transfer Connect Duration - The total time of the call transfer duration (Transfer End Time - Transfer Start Time)
- Campaign - The name of the campaign the recording is associated with.
- Outcome - The LiveVox platform result code assigned to the call.
- Action - The action taken by the user or agent interacting with the screen or audio recording.
- Recording Type - The type of recording that was accessed.
- Action Time - The date and time of the interaction.
- To export the generated report, click the Export button (next to the Generate Report button) and select the required option of file type. The available options are PDF, Excel, and CSV.
- To print the generated report, click the Print button (next to the Export button). The generated report opens in another tab. Select the details for printing the report and click the Print button.
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