The Phone Lookup Report provides you with quick and easy access to call records for specific phone numbers dialed or inbound calls received by LiveVoxcalls received by the platform. This is useful in the event of customer complaints or quality assurance initiatives. Expand Expand below to learn about options for searching and how to interpret outcomes.
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| title | Generate Report and Results |
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After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The report generates the following data: - Call Center: Call Center Name
- Service: Service Name
- Name: First and Last Name of customer
- Account: Account number associated with the phone number
Original Account Number: An alternate account number that is different from the unique account identifier within the LiveVox platform client's CRM platform - Contact Target: Displays the contact target as a phone number or email
- Agent: Agent name (if available)
- Date: Date and time of the call
- Start: Start time of the call in Hours: Minutes: Seconds
- End: End time of the call in Hours: Minutes: Seconds
- Campaign: Name of the campaign the phone number was found within
- Contact from: Displays the source of contact
- Outcome: LiveVox The platform result code assigned to the call
Interaction Type: Displays the transaction type Message Body: Displays the interaction text Attachments: Contains  if the interaction type is email and if the email contains an attachment. To download the attachment, double-click , and then click the attachment in the Download Email Attachment window.
Additional Links - Export to: CSV, PDF, and Excel – provides you the ability to export the report and data to another file type for storage and analysis.
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